Авая телефон инструкция на русском 1608

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AVAYA серии 9600

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AVAYA E129

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AVAYA серии 9500

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AVAYA серии 1600

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AVAYA серии 2400

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  Краткое руководство для AVAYA 2402

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Другие модели AVAYA

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IP телефоны Avaya 1608 i — уникальное устройство, которое является идеальным выбором для малого и среднего бизнеса или для частного использования. Настроить его можно довольно просто, если знать основные моменты. Он не требует специальных знаний и профессиональных навыков, чтобы сконфигурировать его для использования. Данный телефон обладает широким диапазоном функций и возможностей.

IP телефоны Avaya 1608 i поддерживают множество функций, которые помогут вам управлять входящими и исходящими звонками, поддерживать контакты и многое другое. Они созданы для удобства пользователя и обеспечения эффективной работы в офисе. Настройка IP телефонов Avaya 1608 i – это быстрый и простой процесс, который поможет вам получить все возможности из этого устройства.

Следуйте нашей подробной инструкции, чтобы настроить IP телефон Avaya 1608 i и получить максимальную эффективность при работе с ним.

Как настроить IP телефон Avaya 1608i: подробная инструкция

Шаг 1: Сброс настроек телефона

Перед началом настройки необходимо сбросить все настройки телефона. Для этого потребуется удерживать кнопку «mute» и «скачок» в течение 5 секунд. После этого телефон перезагрузится.

Шаг 2: Настройка IP адреса

Один из основных шагов при настройке телефона — это назначение IP адреса. Для этого на экране телефона нужно выбрать раздел «menu», затем в разделе «settings» выбрать «network settings». В этом разделе можно задать IP адрес, маску подсети, шлюз по умолчанию.

Шаг 3: Настройка SIP аккаунта

Для работы с телефоном требуется настройка SIP аккаунта. В разделе «menu» нужно выбрать «settings», затем «sip settings». В этом разделе нужно задать настройки протокола SIP, такие как: сервер SIP, номер пользователя, пароль и др.

Шаг 4: Настройка функциональных кнопок

Avaya 1608i имеет 8 функциональных кнопок. Эти кнопки могут использоваться для прямого вызова, проведения конференций и других функций. Настройка этих кнопок производится в разделе «menu» -> «settings» -> «call settings» -> «call appearance».

Шаг 5: Проверка настроек

После завершения настройки телефона необходимо проверить его работу. Для этого можно попробовать совершить звонок, провести конференцию и выполнить другие функции. Если все работает корректно, можно считать настройку успешной.

Подготовка к настройке IP телефона Avaya 1608 i

1. Получение необходимой информации

Перед началом настройки IP телефона Avaya 1608 i необходимо получить следующую информацию:

• IP-адрес телефона
• IP-адрес шлюза (gateway)
• IP-адрес DNS-сервера (если используется)
• Имя пользователя и пароль для доступа к системе управления (если необходимо)
• Тип соединения с телефоном (PoE или адаптер питания)

2. Проверка связи

Перед началом настройки необходимо убедиться в наличии связи между телефоном и сетью. Для этого можно использовать утилиту ping, указав IP-адрес телефона. Если ping успешен, то связь установлена.

3. Обновление прошивки (опционально)

Если на телефоне установлена устаревшая версия прошивки, то перед настройкой необходимо обновить её до последней доступной версии. Для этого можно использовать специальное программное обеспечение Avaya IP Office.

4. Настройка параметров SIP

Для настройки IP телефона Avaya 1608 i на использование протокола SIP необходимо установить соответствующие параметры в системе управления и в самом телефоне. При этом необходимо указать IP-адрес шлюза и DNS-сервера (если используется), а также параметры аутентификации и регистрации.

5. Ожидание завершения настройки

После настройки системы и параметров SIP необходимо дождаться завершения и применения настроек. Обычно это занимает несколько минут, после чего IP телефон Avaya 1608 i готов к использованию.

Получение IP адреса

Статический IP адрес

Статический IP адрес для IP телефона Avaya 1608 i можно настроить прямо на самом телефоне. Для этого необходимо:

1. Нажать на клавишу «Menu» на телефоне и выбрать «Options».
2. Выбрать «Network Settings».
3. Выбрать «Current IP Address» и ввести желаемый статический IP адрес.
4. Выбрать «Subnet Mask» и ввести подходящую маску подсети.
5. Выбрать «Default Gateway» и ввести IP адрес шлюза по умолчанию.
6. Нажать «Save» для сохранения настроек.

После этого IP телефон будет использовать указанный статический IP адрес.

Динамический IP адрес

Если вы хотите настроить IP телефон на использование динамического IP адреса, то для этого необходимо убедиться, что ваша сеть настроена на работу с протоколом DHCP.

После этого IP телефон автоматически получит IP адрес от DHCP сервера в вашей сети.

Чтобы убедиться, что IP адрес был успешно получен, можно нажать на клавишу «Menu» на телефоне и выбрать «Status». В информации об IP адресе должен указываться IP адрес, полученный от DHCP сервера.

Подключение к интернету

1. Выбор типа подключения

При подключении IP телефона Avaya 1608 i к интернету, вам необходимо выбрать тип соединения — проводное или беспроводное. Выбор зависит от доступности подключения и необходимости передачи данных в высоком качестве.

2. Проводное подключение

Для проводного подключения необходимо использовать Ethernet-кабель, который подключается к порту на телефоне и порту на вашем роутере. Проверьте, что кабель подключен к порту LAN на телефоне. Если вы используете PoE (Power over Ethernet), убедитесь, что кабель подключен к порту PoE на телефоне.

3. Беспроводное подключение

Для беспроводного подключения необходимо использовать Wi-Fi. Для этого убедитесь, что ваш телефон имеет встроенный модуль Wi-Fi, а также, что вы настроили соответствующие параметры Wi-Fi на телефоне.

4. Проверка подключения

После подключения к интернету, протестируйте подключение, позвонив с телефона на другой номер или приняв входящий звонок. Убедитесь, что качество звука высокое и связь не прерывается.

5. Настройка параметров сети

В зависимости от сетевых настроек, вам может потребоваться изменить некоторые параметры на телефоне. Например, вы можете настроить IP-адрес вручную или через DHCP, или настроить VPN подключение. Руководствуйтесь инструкцией по настройке телефона для оптимальной работы в вашей сети.

Создание пользователя

Шаг 1: Вход в меню настроек телефона

Для создания нового пользователя на IP телефоне Avaya 1608 i необходимо войти в меню настроек телефона. Для этого нужно нажать кнопку «меню», затем выбрать пункт «настройки» и ввести пароль, который был предоставлен администратором системы.

Шаг 2: Конфигурация пользователя

После входа в меню настроек необходимо выбрать пункт «пользователь». Затем нужно выбрать «новый пользователь» и ввести необходимую информацию о пользователе, такую как имя, номер телефона, пароль и т.д.

Шаг 3: Проверка настроек

После того, как все поля были заполнены, нужно убедиться, что настройки были сохранены. Для этого нужно выбрать пункт «сохранить» и после этого проверить, что информация о новом пользователе отображается на экране телефона.

Шаг 4: Завершение процесса

После того, как новый пользователь был успешно создан, нужно завершить процесс. Для этого необходимо нажать кнопку «выход» и проверить, что все изменения были сохранены и отображаются на экране телефона.

Настройка экрана

Яркость:

Для настройки яркости экрана Avaya 1608 i необходимо перейти в меню «Настройки»,

выбрать раздел «Настройки экрана» и далее «Яркость». При помощи клавиш навигации можно

изменять значение яркости экрана. В конце настройки необходимо сохранить изменения.

Контрастность:

Для настройки контрастности экрана Avaya 1608 i необходимо перейти в меню «Настройки»,

выбрать раздел «Настройки экрана» и далее «Контраст». При помощи клавиш навигации можно

изменять значение контрастности экрана. В конце настройки необходимо сохранить изменения.

Разрешение:

Настройка разрешения экрана Avaya 1608 i не предусмотрена.

Фоновый рисунок:

Для настройки фонового рисунка на экране Avaya 1608 i необходимо перейти в меню «Настройки»,

выбрать раздел «Настройки экрана» и далее «Фон». Далее необходимо выбрать желаемый фоновый рисунок

из доступных вариантов. В конце настройки необходимо сохранить изменения.

Размер шрифта:

Для настройки размера шрифта на экране Avaya 1608 i необходимо перейти в меню «Настройки»,

выбрать раздел «Настройки экрана» и далее «Размер шрифта». При помощи клавиш навигации можно

изменять значение размера шрифта. В конце настройки необходимо сохранить изменения.

Спящий режим:

Для настройки спящего режима экрана Avaya 1608 i необходимо перейти в меню «Настройки»,

выбрать раздел «Настройки экрана» и далее «Спящий режим». При помощи клавиш навигации можно

выбрать желаемое время бездействия, после которого экран автоматически перейдет в спящий режим.

В конце настройки необходимо сохранить изменения.

Конфигурирование звонков

1. Настройка звонков

Для настройки звонков на IP телефоне Avaya 1608 i необходимо открыть меню пользователя и выбрать пункт «Звоночек». Затем следует выбрать режим звонка: обычный, позвонить ещё раз или без звонка. Также можно выбрать мелодию звонка и уровень громкости.

2. Настройка автоматического ответа

Для настройки автоматического ответа на IP телефоне Avaya 1608 i необходимо перейти в меню «Настройки» и выбрать пункт «Автоответчик». Затем следует выбрать режим автоответа: всегда, когда занят или недоступен. Также можно выбрать время задержки перед автоответом.

3. Настройка групповых звонков

Для настройки групповых звонков на IP телефоне Avaya 1608 i необходимо перейти в меню «Настройки» и выбрать пункт «Группа». Затем следует выбрать группу, в которой участвует телефон, и настроить её параметры: режим звонка, время задержки перед звонком, уровень громкости и т.д.

4. Настройка функции перехвата

Для настройки функции перехвата на IP телефоне Avaya 1608 i необходимо набрать комбинацию клавиш *92 и номер телефона, который нужно перехватить. После этого следует нажать клавишу «Перехват».

5. Настройка функции конференц-связи

Для настройки функции конференц-связи на IP телефоне Avaya 1608 i необходимо набрать комбинацию клавиш *75 и номер телефона, с которым нужно установить конференцию. Затем следует добавить другие номера телефонов, которые должны участвовать в конференции.

Настройка голосовой почты

Шаг 1: Вход в настройки голосовой почты

Для входа в настройки голосовой почты необходимо нажать кнопку «Messages» на IP телефоне Avaya 1608i. Далее ввести свой номер телефона и пароль.

Шаг 2: Настройка приветствия

Для записи приветствия необходимо выбрать функцию «Greeting» и следовать инструкциям автоматической системы.

Шаг 3: Настройка оповещений

Для настройки оповещения о новых сообщениях необходимо выбрать функцию «Notification» и указать способ оповещения: звонок на телефон или отправка на email.

Шаг 4: Удаление сообщений

Для удаления сообщений выберите функцию «Delete» и выберите необходимое сообщение. Можно также удалить все сообщения.

Проверка настроек

Проверка подключения

Перед проверкой настроек убедитесь, что IP телефон Avaya 1608 i подключен к сети Ethernet. Если телефон подключен, проверьте, назначен ли ему IP адрес.

Для проверки подключения выполните следующие шаги:

1. Нажмите на кнопку «Меню» на телефоне.
2. Выберите «Настройки» и нажмите «OK».
3. Выберите «IP адрес» и нажмите «OK».
4. Убедитесь, что поле «IP адрес» содержит корректный IP адрес. Если IP адрес назначен, перейдите к следующему шагу, в противном случае настройте его в соответствии с требованиями сети.

Проверка звука

Для проверки звука выполните следующие шаги:

1. Поднимите трубку или нажмите на кнопку «Громкость».
2. Наберите номер и нажмите кнопку «Громкость» для подтверждения.
3. Вы должны услышать набранный номер и гудок.
4. Если вы не слышите набранный номер или гудок, проверьте, правильно ли настроены телефон и сеть, и повторите процедуру.

Вопрос-ответ

Как настроить IP телефон Avaya 1608 i?

Для настройки IP телефона Avaya 1608 i нужно следовать подробной инструкции, которая описана в статье.

Какой IP адрес нужно прописать в настройках телефона?

IP адрес телефона должен совпадать с IP адресом сети, в которой он находится.

Как настроить DHCP на телефоне Avaya 1608 i?

Для настройки DHCP на телефоне нужно открыть меню настроек телефона, выбрать раздел «IP адрес», установить «DHCP Enable» в положение «Yes» и сохранить изменения.

Как изменить язык на IP телефоне Avaya 1608 i?

Чтобы изменить язык на телефоне, нужно открыть меню настроек телефона, выбрать раздел «User Preferences», затем «Language», выбрать нужный язык и сохранить изменения.

Как настроить функцию «Call Forwarding» на телефоне Avaya 1608 i?

Для настройки функции «Call Forwarding» нужно открыть меню настроек телефона, выбрать раздел «Call Settings», затем «Call Forwarding», ввести номер телефона, на который нужно переадресовывать звонки и сохранить изменения.

Как подключить IP телефон Avaya 1608 i к Wi-Fi?

IP телефон Avaya 1608 i не поддерживает Wi-Fi, он работает только через Ethernet. Для подключения его к Wi-Fi нужно использовать дополнительное устройство — Wi-Fi адаптер.

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  A vaya 1608/1608-I IP Deskphone User Guide 16-601446 Issue 2 February 2010[…]

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  © 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Note: Using a ce[…]

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  Contents Chapter 1: Introduction to the 1608/1608-I IP T elephone ……………………………………………… 5 Overview of phone buttons and features …………………………………………………………………………………………….6 LEDs …………………………………………………………………[…]

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  Adding a new contact …………………………………………………………………………………………………………………….. 29 Editing a contact…………………………………………………………………………………………………………………………….30 Deleting a contact ……….[…]

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  Chapter 1: Introduction to the 1608/1608-I IP T elephone The 1608/1608–I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Of fice call processing systems. The 1608/1608- IP telephone puts convenient features and capabilities at your fingertips, including a phone screen to view and manage your cal[…]

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  Overview of phone buttons and features Name Description Message W aiting Indicator An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. Phone Display There are three lines in the phone display . When the ph[…]

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  Name Description Softkeys Press the softkeys to select the softkey labels. The softkey labels show you the action that each softkey produces. The labels and the actions vary depending on the object that is selected. Message Press the Message button to connect directly to your voicemail system. Navigation Arrows Press the up and down navigation arro[…]

• Страница 8

  Name Description Dropping a person from a conference call on page 21 for more information. V olume Press + or — on the V olume button while active on the handset, headset, or speaker to adjust the volume. T o adjust the volume of the ringer , press + or — on the V olume button while the handset and speaker are inactive. Headset Press the Headset bu[…]

• Страница 9

  LED Description Fast blinking green Call/line appearance is on hold. V ery fast blinking green Conference or T ransfer is pending. Steady red Call/line appearance is selected and will be used when you go of f-hook. It remains steady red while you use the call/line appearance. Off Call/line appearance is available. T able 2: Feature Button LEDs LED […]

• Страница 10

  Icon Description Call is on soft hold (when using Conference or T ransfer feature). Conference is active. Conference is on hold. Scroll left for other options. Scroll right for other options. Scroll up or down for other options. Scrolling and navigation T o navigate through the options and features on your telephone display , use the navigation arr[…]

• Страница 11

  Chapter 2: Logging in to and out of your telephone Logging in and out maintains your contacts and personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence. Note: Call log information is lost after you log ou[…]

• Страница 12

  Logging in to and out of your telephone 12 Avaya 1608/1608-I IP Deskphone User Guide February 2010[…]

• Страница 13

  Chapter 3: Making calls Use the procedures in this chapter to make calls from your telephone. Making a call If you are not on a call, simply dial the number you want to call. 1. Lift the handset, press the Speaker button, press the Headset button, or press an available call/line appearance button. 2. Dial the number you want to call. Clearing a num[…]

• Страница 14

  Calling a person from the contacts list 1. Press the Contacts button. 2. Scroll up or down to select the person or number you want to call. 3. Press the OK button or the Call softkey . Calling a person from the call log 1. Press the Call Log button. 2. Scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls. […]

• Страница 15

  Chapter 4: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the green LED associated with the call will flash. The incoming call is usually selected automatically . Howe[…]

• Страница 16

  Sending an incoming call directly to voice mail Press the T o Vmail softkey to send an incoming call directly to voice mail without answering. T o do this, your voice mail must be administered as the first entry in your coverage path. See your system administrator for more information. Ignoring an incoming call Press the Ignore softkey to stop the […]

• Страница 17

  The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. T o resume the call when there is more than one call on hold, do one of the following: • Press the call/line appearance button. • Scr[…]

• Страница 18

  Handling calls 18 Avaya 1608/1608-I IP Deskphone User Guide February 2010[…]

• Страница 19

  Chapter 5: Conference calls Y ou can use conference calls to speak with up to five people in dif ferent locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Making a conference call 1. While active on a call, pre[…]

• Страница 20

  • Press the call/line appearance button for the call on hold. Be sure not to choose the call/line appearance button for the call that is on soft hold. • Scroll to the call on hold, and press the Resume softkey . 4. Press the Join softkey or the Conference button to add the person to the conference call. Putting a conference call on hold When yo[…]

• Страница 21

  Dropping a person from a conference call 1. From the Phone screen, select the Details softkey (if available) during a conference call. 2. Scroll to the person you want to drop. 3. Press the Drop button. Silencing a person on a conference call Only people calling from external numbers can be silenced on a conference call. 1. From the Phone screen, s[…]

• Страница 22

  Conference calls 22 Avaya 1608/1608-I IP Deskphone User Guide February 2010[…]

• Страница 23

  Chapter 6: Getting your messages Use the Message button to connect to your voice mail system. When you have messages waiting, the red light on the upper right-hand corner of your telephone is illuminated. Y our messages are an administered function. Contact your system administrator with any questions. Logging into your voice mail 1. T o log in to […]

• Страница 24

  Getting your messages 24 Avaya 1608/1608-I IP Deskphone User Guide February 2010[…]

• Страница 25

  Chapter 7: Bridged call appearances Y our phone may show one or more bridged call appearances on the display screen in addition to your own call appearances. A bridged call appearance typically belongs to someone else, but bridging allows you to see if that call appearance is in use, answer calls on that appearance, or join a call in progress on th[…]

• Страница 26

  Making an outgoing call on a bridged call appearance When you make a call on a bridged call appearance, you are using another person’s call appearance. The caller ID may show the call as coming from you or coming from the person whose call appearance you are using. If you have any questions about how the name or extension displays to the person y[…]

• Страница 27

  Chapter 8: Shared line appearances If your call processing system is an Avaya Distributed Of fice system and depending on how it is configured, your phone may show shared line appearances on the display screen in addition to your own lines. A shared line appearance is a line that is shared among multiple users. Y ou can answer a call, join a call i[…]

• Страница 28

  Making an outgoing call on a shared line appearance If you have any questions about how the name or extension displays to the person you are calling when you make a call on a shared line appearance, contact your system administrator . Y ou can make only outside calls on shared line appearances. 1. Press the call/line button associated with the shar[…]

• Страница 29

  Chapter 9: Contacts Y ou can save up to 100 names and telephone numbers. For additional information, see Calling a person from the contacts list on page 14. V iewing contacts details 1. Press the Contacts button. 2. Scroll to the contact you want to view . Names are listed alphabetically by last name. T o return to the top of the list, press the Co[…]

• Страница 30

  c. T o enter a space, press 0 . d. Enter remaining letters or numbers. e. Press Bksp to delete the last character . Note: If you want to remove a letter , number , space, or symbol that is in the middle of the text you entered, use the left and right navigation arrows to place your cursor after the character you want to remove. Once your cursor is […]

• Страница 31

  Note: If you press the Cancel softkey prior to pressing the Delete softkey , your contact information will not be removed. Deleting a contact Avaya 1608/1608-I IP Deskphone User Guide February 2010 31[…]

• Страница 32

  Contacts 32 Avaya 1608/1608-I IP Deskphone User Guide February 2010[…]

• Страница 33

  Chapter 10: Call log Y ou can use the call log to view a list of your recent calls or view separate lists of your outgoing, answered, or missed calls. See T urning call logging on or of f on page 35 for information about logging bridged call appearances, line call appearances, and line calls that are answered by others. V iewing the call log 1. Pre[…]

• Страница 34

  Adding an entry from the call log to your contacts list 1. Press the Call Log button. 2. Scroll to the number you want to add to your contacts list. 3. Press the Details softkey . 4. Press the +Contact softkey . If your contacts list is full, the +Contact softkey is not displayed. 5. T o edit the name or number , scroll up or down and edit as appro[…]

• Страница 35

  3. Press More > DelAll to delete all of the entries in the list you are viewing. 4. Press the DelAll softkey again to confirm. T urning call logging on or off Y ou can turn call logging on or of f. In addition to logging your primary calls, if you have bridged call appearances or line call appearances, you can choose whether or not to include th[…]

• Страница 36

  Call log 36 Avaya 1608/1608-I IP Deskphone User Guide February 2010[…]

• Страница 37

  Chapter 1 1: Advanced telephone features Avaya call management systems provide many advanced telephone features such as Directory , Call Forwarding, and Abbreviated Dial buttons. These features are administered on the feature buttons on your telephone. The features are identified on the associated paper labels. The features that have been administe[…]

• Страница 38

  Send all calls The Send All Calls (SAC) feature allows you to send all of your incoming calls directly to a predefined coverage number , typically your voice mail. Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator . If you use a Feature Access Code to enable Send All Calls, the for[…]

• Страница 39

  you are away from your desk. The cell phone number is programmed by your system administrator . If you use a Feature Access Code to enable EC500, the forwarding icon does not appear in the phone display . 1. Press the EC500 feature button to turn the feature on. The green LED next to the feature button turns on. 2. T o turn the feature off, press t[…]

• Страница 40

  Advanced telephone features 40 Avaya 1608/1608-I IP Deskphone User Guide February 2010[…]

• Страница 41

  Chapter 12: Features menu The Features menu provides access to the same advanced telephone features, such as Directory and Call Forwarding, that are programmed on your feature buttons. In addition to providing another way of accessing the features, you can use the Features Menu to confirm the features programmed on the feature buttons if, for examp[…]

• Страница 42

  Features menu 42 Avaya 1608/1608-I IP Deskphone User Guide February 2010[…]

• Страница 43

  Chapter 13: A vaya Menu Y ou can use the A vaya Menu to adjust and customize phone settings, configure call logging, select the display language, view network settings, and log out. The Avaya Menu has six sub-menus: Screen/Sound Lets you adjust the display brightness and contrast, select your ringing pattern, turn button click sounds on and off, an[…]

• Страница 44

  5. Press the Select softkey or the OK button. 6. Scroll to the right or left to adjust the brightness or contrast. Changing the ring pattern 1. Press the A button. 2. Select Screen/Sound Options. 3. Press the Select softkey or the OK button. 4. Select Personalized Ringing. 5. Press the Select softkey or the OK button. 6. Scroll up or down to see a […]

• Страница 45

  T urning error tones on or off 1. Press the A button. 2. Select Screen/Sound Options. 3. Press the Select softkey or the OK button. 4. Select Error T ones. 5. Press the On or Off softkeys, the OK button, or the right or left navigation arrow to turn error tones on or off. T urning the call timer on or off Y ou can set your call settings to automati[…]

• Страница 46

  3. Press the Select softkey or the OK button. 4. Select Visual Alerting. 5. Press the On or Off softkeys, the OK button, or the right or left navigation arrow to turn visual alerting on or off. Setting redial options Y ou can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed. 1. Press the A button. 2.[…]

• Страница 47

  T urning show incoming call on or off Y ou can set your call settings to automatically display incoming calls. Y ou can turn the Show Incoming Call option on or off. 1. Press the A button. 2. Scroll to Call Settings. 3. Press the Select softkey or the OK button. 4. Select Show Incoming Call . 5. Press the On or Off softkeys, the OK button, or the r[…]

• Страница 48

  Changing the language 1. Press the A button. 2. Press # to scroll to Advanced. 3. Press * to select Advanced. 4. Scroll to Advanced Options. 5. Press the Select softkey or the OK button. 6. Select Language . 7. Press the Select softkey or the OK button. 8. Scroll up or down to select a display language. Note: Other languages may be available. Conta[…]

• Страница 49

  Index A advanced options setting automatic gain control ………………………… 47 Advanced Options changing language ……………………………………….. 48 advanced telephone features about ………………………………………………………….. 37 applications call logging ……………………………………[…]

• Страница 50

  Features accessing ……………………………………………………. 41 Features menu about ………………………………………………………….. 41 forwarding a call …………………………………………………………… 37 G getting your messages ……………………………………….. 23 H handli[…]

 

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• Page 1
  IP Office 9.0 1608/1616 Phone User Guide 15-601040 Issue 07g — (03 April 2014)
• Page 2
  Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the…
• Page 3
  Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
• Page 4
  Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.

• Page 5: Table Of Contents

  …………..16 Conference Calls 1.7 Labels …………..17 8.1 Starting a Conference …………..62 1.8 IP Phone Features (1608 and 1616) …………..17 8.2 Adding a Call to a Conference …………..62 1.9 The Main Phone Menus …………..18 8.3 Viewing Conference Details …………..

• Page 6
  18.8 Group Membership …………..159 16.2.12 Flash Hook …………….131 18.9 Group Service Status …………..159 16.2.13 Group BLF …………….131 18.10 Mobile Twinning …………..160 1608/1616 Phone User Guide Page 6 IP Office 9.0 15-601040 Issue 07g (03 April 2014)
• Page 7
  22.25 Mobile Twinning …………..192 22.26 Park Call …………..193 22.27 Park Slot Number …………..193 22.28 Ringing Line Preference …………..193 22.29 Short Codes …………..193 1608/1616 Phone User Guide Page 7 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 9: Introduction

  Chapter 1. Introduction 1608/1616 Phone User Guide Page 9 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 11: Important Safety Information

  Introduction: 1. Introduction This guide is for 1608 and 1616 phones when being used on an Avaya IP Office telephone system running in IP Office Essential Edition, Preferred Edition, Advanced Edition or Server Edition mode. 1616 Telephone 1608 Telephone 1.1 Important Safety Information Warning: This handset may pickup small metal objects such as metal pins or staples.

• Page 12: 08 Phones

  The microphone is located at the bottom right of the keypad. · The phone includes a headset socket for connection of phone headsets. · The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some additional options, see…

• Page 13: 16 Phones

  The microphone is located at the bottom right of the keypad. · The phone includes a headset socket for connection of phone headsets. · The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some additional options, see…

• Page 14: Button Modules

  · When used with buttons modules, the 1616 must use a separate power supply unit. It cannot use Power over Ethernet (PoE) to drive the phone and the button modules. · The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice versa. 1608/1616 Phone User Guide Page 14 IP Office 9.0…

• Page 15: Phone Keys

  These button represent calls that you can make or receive. Feature Buttons — Those key not configured as appearance keys can be used for other functions. · 1608/1616 Phone User Guide Page 15 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 16: The Phone Stand

  This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position. On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below. 1608/1616 Phone User Guide Page 16 IP Office 9.0…

• Page 17: Labels

  1.8 IP Phone Features (1608 and 1616) The 1608 and 1616 phones connect to the phone system using an IP connection and support a number of additional features: · The phone uses a 10/100 Ethernet connection to connect to the telephone system via the IP network.

• Page 18: The Main Phone Menus

  The action of each button is normally set by the system administrator. However you can also use the self-administer menu to select and assign actions to the buttons. 1608/1616 Phone User Guide Page 18 IP Office 9.0 15-601040 Issue 07g (03 April 2014)
• Page 19
  You can also use the left arrow key to switch between the Appearance menu , Features menu and Button Features menu. 1608/1616 Phone User Guide Page 19 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 20: Other Menus

  Visual Voice menu diagram shows a summary of the menu options. 1608/1616 Phone User Guide Page 20 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 21: Phone Status Letters

  · S = System Alarm If you are configured as a system administrator , an S in the phone’s display indicates a system alarm 1608/1616 Phone User Guide Page 21 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 22: Appearance Buttons/Menu

  Those buttons that have not been configured as appearance buttons can be used as feature buttons 1608/1616 Phone User Guide Page 22 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 23: Using The Appearance Menu

  To access these, press the >> double-arrow soft key and select the required function. 1608/1616 Phone User Guide Page 23 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 24: Call Apperance Buttons

  Red off. Inaccessible The button pressed is not accessible. The call is still dialing, ringing or cannot be bridged into. Green broken flash. 1608/1616 Phone User Guide Page 24 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 25
  The call that you made or received on the call appearance has been put on hold by the other party. Holding You have put the call on hold. 1608/1616 Phone User Guide Page 25 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 26: Bridged Appearance Buttons

  Green flash. Red off. Inaccessible The button pressed is not useable. The call is still dialing, ringing or cannot be bridged into. Green broken flash. 1608/1616 Phone User Guide Page 26 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 27
  If the other user puts their call on the matching call appearance on hold, your bridged appearance will indicate the held call. You can retrieve the held call by pressing the Pickup soft key or pressing the bridged appearance button. 1608/1616 Phone User Guide Page 27 IP Office 9.0…

• Page 28: Call Coverage Buttons

  The user has answered the call requiring coverage. Green on. Red off. On Hold Here The covered call has been put on hold by the call coverage button user. Green fast flash. 1608/1616 Phone User Guide Page 28 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 29
  If the call is from another internal user and they put the call on hold, the held state is indicated. You can retrieve the call from hold by pressing the call coverage button again. 1608/1616 Phone User Guide Page 29 IP Office 9.0…

• Page 30: Line Appearance Buttons

  Green flash. Red off. Inaccessible The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be Green broken bridged into. flash. 1608/1616 Phone User Guide Page 30 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 31: Making Calls

  Chapter 2. Making Calls 1608/1616 Phone User Guide Page 31 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 32: 2. Making Calls

  If the call is external and no external line is currently available, the message WAITING FOR LINE is displayed. The display will indicate when the call is connected to the destination or to an outgoing line. 1608/1616 Phone User Guide Page 32 IP Office 9.0…

• Page 33: En-Bloc Dialing

  En-Bloc Dial. 5. Use the left and right arrow keys to change the setting or use the indicated soft key. 1608/1616 Phone User Guide Page 33 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 34: Call Soft Key Options

  Quiet the ringer for the current alerting call. The call will continue alerting until either answered or it goes to voicemail. · Pickup Answer the call that is held or alerting another user. · ToVM Send an alerting call to your voicemail. 1608/1616 Phone User Guide Page 34 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 35: Calling A Person From The Contacts List

  2. Press the Call soft key or OK to call the number displayed in the call record. 1608/1616 Phone User Guide Page 35 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 36: Redialling A Previous Number

  Feature Button self-administer function can be used to assign a feature button as a page button using the Group Paging action. 1608/1616 Phone User Guide Page 36 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 37: Withholding Your Number

  Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 37 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 38: Adjust The Call Volume

  HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone’s handset, replacing the handset will end the call. 1608/1616 Phone User Guide Page 38 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 39: Answering Calls

  Chapter 3. Answering Calls 1608/1616 Phone User Guide Page 39 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 40: 3. Answering Calls

  1. This guide assumed that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 1608/1616 Phone User Guide Page 40 IP Office 9.0…

• Page 41: Divert A Call To Voicemail

  Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 41 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 42: Call Pickup

  Pickup a call ringing a user’s extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 1608/1616 Phone User Guide Page 42 IP Office 9.0…

• Page 43: Redialling

  Chapter 4. Redialling 1608/1616 Phone User Guide Page 43 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 44: Redial A Call (One Mode)

  10 most recent outgoing calls. 2. Press the Call soft key or OK to call the number displayed in the call record. 3. Continue in the same way as for a normal dialed call. 1608/1616 Phone User Guide Page 44 IP Office 9.0…

• Page 45: Selecting Your Redial Mode

  6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1608/1616 Phone User Guide Page 45 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 46: View Call Details

  5. Using the telephone keypad and the Bksp soft key you can edit the name and the number. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1608/1616 Phone User Guide Page 46 IP Office 9.0…

• Page 47: Holding And Parking Calls

  Chapter 5. Holding and Parking Calls 1608/1616 Phone User Guide Page 47 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 48: 5. Holding And Parking Calls

  … can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 1608/1616 Phone User Guide Page 48 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 49: Holding Calls

  · You can press the >> double-arrow soft key. · Press the Pickup soft key to take the call off hold. 1608/1616 Phone User Guide Page 49 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 50: Switching Between Calls

  Note: If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself might end the conference. Consult your system administrator for details. 1608/1616 Phone User Guide Page 50 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 51: Parking Calls

  Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. 1608/1616 Phone User Guide Page 51 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 52: Park Using The Menu

  Your system administrator can configure whether you can access this menu option. See Menu Access Control Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 52 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 53: Park & Page

  3. Dial * and then press Dir. Select the required user or hunt group from the directory and press Page. To Unpark a Call 1. Dial the park slot number that was assigned to the parked call. 1608/1616 Phone User Guide Page 53 IP Office 9.0…

• Page 54: Ip Office 9.0

  1608/1616 Phone User Guide Page 54 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 55: 1608/1616 Phone User Guide

  Chapter 6. Transferring Calls 1608/1616 Phone User Guide Page 55 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 56: Transferring Calls

  Complete to connect the two calls. Held calls that are not pending transfer will not be affected. Moreover, it is not possible to have more than one call ‘on hold pending transfer.’ 1608/1616 Phone User Guide Page 56 IP Office 9.0…

• Page 57: Transfer To Your Mobile Phone

  2. If necessary, use the p up and down q arrow keys to highlight Transfer to Mobile. Press Select. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 57 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 59: Account Codes

  Chapter 7. Account Codes 1608/1616 Phone User Guide Page 59 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 60: Forced Account Code Entry

  Access to the enter account code menu can be assigned to a feature button configured with the Account Code Entry action. The button can also be preset with a specific account code. 1608/1616 Phone User Guide Page 60 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 61: Conference Calls

  Chapter 8. Conference Calls 1608/1616 Phone User Guide Page 61 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 62: Starting A Conference

  5. If they do not want to join the call or do not answer, press DROP and then press the appearance key of the held call (fast green flash). 1608/1616 Phone User Guide Page 62 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 63: Viewing Conference Details

  Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system’s music on hold. 1608/1616 Phone User Guide Page 63 IP Office 9.0…

• Page 65: Headset/Handsfree Operation

  Chapter 9. Headset/Handsfree Operation 1608/1616 Phone User Guide Page 65 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 66: Headset Operation

  Headset Operation Settings You can adjust the following headset settings: Headset Volume · Default Audio Path · Headset Automatic Gain Control On/Off · 1608/1616 Phone User Guide Page 66 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 67: Headset Volume

  On/Off soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 67 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 68: Handsfree Speaker Operation

  Handsfree Operation Settings You can adjust the following handsfree settings: Speaker Volume · Default Audio Path · Speaker Automatic Gain Control On/Off · 1608/1616 Phone User Guide Page 68 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 69: Speaker Volume

  On/Off soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 69 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 71: Contacts/Directory

  Chapter 10. Contacts/Directory 1608/1616 Phone User Guide Page 71 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 72: 10. Contacts/Directory

  3. The system administrator can set users and hunt groups as Ex Directory. Those users and hunt groups are then not included in the directory. 1608/1616 Phone User Guide Page 72 IP Office 9.0…

• Page 73: Viewing Contacts Details

  It is also present for external directory entries if you have been setup as a system phone user by the system administrator. Edit · Edit the name and number. Delete · Delete the name and number. 1608/1616 Phone User Guide Page 73 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 74: Make A Call From The Directory

  · To view additional details about the currently displayed name, press the Details key. · When the required entry is displayed, press Select. 3. You will be returned to the menu in which you selected the Dir soft key. 1608/1616 Phone User Guide Page 74 IP Office 9.0…

• Page 75: Adding A New Contact

  · External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1608/1616 Phone User Guide Page 75 IP Office 9.0…

• Page 76: Add A Contact From The Call Log

  5. Using the telephone keypad and the Bksp soft key you can edit the name and the number. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1608/1616 Phone User Guide Page 76 IP Office 9.0…

• Page 77: Editing A Contact

  · External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1608/1616 Phone User Guide Page 77 IP Office 9.0…

• Page 78: Deleting A Contact

  · External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1608/1616 Phone User Guide Page 78 IP Office 9.0…

• Page 79: Call Log

  Chapter 11. Call Log 1608/1616 Phone User Guide Page 79 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 80: 11. Call Log

  2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when you hot desk and it will be lost if the phone is restarted. 3. The redial function uses the outgoing call records stored in the call log. 1608/1616 Phone User Guide Page 80 IP Office 9.0…

• Page 81: Using The Call Log

  2. Press the Call soft key or OK to call the number displayed in the call record. 1608/1616 Phone User Guide Page 81 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 82: Viewing Call Details

  Add the name and number to your personal directory. You can edit the details before they are added. · Back Go back to the normal call screen to select another call record. 1608/1616 Phone User Guide Page 82 IP Office 9.0…

• Page 83: Deleting A Record

  2. Press the More soft key. 3. Press the Del All soft key to delete all your call log records. 1608/1616 Phone User Guide Page 83 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 84: Adding A Record To Your Contacts

  5. Using the telephone keypad and the Bksp soft key you can edit the name and the number. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1608/1616 Phone User Guide Page 84 IP Office 9.0…

• Page 85: Voicemail

  Chapter 12. Voicemail 1608/1616 Phone User Guide Page 85 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 86: Message Waiting Indication

  The Message Waiting Indicator (MWI) indicates new messages in the voicemail mailbox. It remains lit until you play each new message. The system administrator can also configure it so that you receive new message waiting indication for a hunt group or hunt groups. 1608/1616 Phone User Guide Page 86 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 87: Checking Messages

  (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 1608/1616 Phone User Guide Page 87 IP Office 9.0…

• Page 88: Sending A Message

  Switch between the different sets of available soft key functions. · Others Add other extension numbers to which you want to send the message. · Record Record the message again. 1608/1616 Phone User Guide Page 88 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 89: Mailbox Greeting

  Intuity voicemail allows a number of greeting to be recorded and then used for different call types (internal, external, etc). These greetings are setup and recorded through the mailbox voice prompt interface or using the one-X Portal for IP Office application. 1608/1616 Phone User Guide Page 89 IP Office 9.0…

• Page 90: Mailbox Name

  Switch between the different sets of available soft key functions. · Submit Submit the new recording as your mailbox name. · Delete Delete your current mailbox name. The voicemail will use the default name. 1608/1616 Phone User Guide Page 90 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 91: Email Mode

  5. When the required setting is displayed, press the Select soft key. To exit without changing the setting, press the Exit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 91 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 92: Changing Your Voicemail Code

  Voicemail. 2. Press the Select soft key. 3. Press the On or Off soft key to change the setting. 1608/1616 Phone User Guide Page 92 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 93: Transfer To Voicemail

  6. You will now see the visual voice menu Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 93 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 95: Logging In/Out

  Chapter 13. Logging In/Out 1608/1616 Phone User Guide Page 95 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 96: 13. Logging In/Out

  Login to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 1608/1616 Phone User Guide Page 96 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 97: Logging In

  2. The login menu is displayed. Enter your extension number. 3. Press the Next soft key. Enter your login code. 4. Press the Done soft key. 1608/1616 Phone User Guide Page 97 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 98: Logout

  5. The phone is now locked as indicated by the display. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 98 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 99: Auto Lock

  1. Press the Unlock soft key. 2. Enter your login code. 3. Press the Done soft key. 1608/1616 Phone User Guide Page 99 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 100: Changing Your Login Code

  3. Press the Select soft key. 4. Press the Log Out soft key. 5. The phone now displays the menu for unregistered phone log in 1608/1616 Phone User Guide Page 100 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 101: Redirecting Calls

  Chapter 14. Redirecting Calls 1608/1616 Phone User Guide Page 101 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 102: 14. Redirecting Calls

  Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 1608/1616 Phone User Guide Page 102 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 103: Follow Me

  · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1608/1616 Phone User Guide Page 103 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 104: Follow Me To (Features Menu)

  · To change the destination of the setting, press the Edit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 104 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 105: Follow Me Here (Features Menu)

  · Press the Save soft key to set the follow me here. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 105 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 106: Forwarding Calls

  , the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 1608/1616 Phone User Guide Page 106 IP Office 9.0…

• Page 107: Default Short Codes

  · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 1608/1616 Phone User Guide Page 107 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 108: Forward Unconditional (Status Menu)

  · Select edit to change the number to which calls are forwarded. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 108 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 109: Forward Unconditional (Features Menu)

  Only, External and Group, Non Group Calls and All Calls. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 109 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 110: Forward On No Answer (Status Menu)

  Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 110 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 111: Forward On Busy (Status Menu)

  Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 111 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 112: Forward On Busy/No Answer (Features Menu)

  Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 112 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 113: Do Not Disturb

  · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1608/1616 Phone User Guide Page 113 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 114: Dnd On/Off (Features Menu)

  · use the Delete soft key to delete the number shown. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 114 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 115: Twinning

  Using the phone menus you can switch use of mobile twinning on/off and change the destination number for twinned calls. 1608/1616 Phone User Guide Page 115 IP Office 9.0…

• Page 116: Mobile Twinning Control

  7. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new number. 1608/1616 Phone User Guide Page 116 IP Office 9.0…

• Page 117: Transfering A Call To Your Mobile Phone

  3. To turn twinning off, press the Off soft key. Alternatively, to access the mobile twinning settings, press the Details soft key. See Mobile Twinning Control 1608/1616 Phone User Guide Page 117 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 119: Groups

  Chapter 15. Groups 1608/1616 Phone User Guide Page 119 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 120: 15. Groups

  Set a hunt group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a hunt group out of night service status by entering its extension number (N). 1608/1616 Phone User Guide Page 120 IP Office 9.0…

• Page 121: Group Membership

  The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 121 IP Office 9.0…

• Page 122: Group Membership On/Off (Features Menu)

  The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 122 IP Office 9.0…

• Page 123: Group Service Status And Fallback

  The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 123 IP Office 9.0…

• Page 124: Changing The Group Service Status (Features Menu)

  The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 124 IP Office 9.0…

• Page 125: Changing The Group Service Status (Status Menu)

  The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 125 IP Office 9.0…

• Page 126: Changing The Group Fallback

  The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 126 IP Office 9.0…

• Page 127: Button Features

  Chapter 16. Button Features 1608/1616 Phone User Guide Page 127 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 128: Programming A Button

  11.Repeat the process to program another button or press Back and then Exit to finish. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 128 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 129: Features

  CPark · Some actions are not supported on all phones. However they may be set for users who hot desk between different types of phone. 1608/1616 Phone User Guide Page 129 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 130: Abbreviated Dial

  The button can be setup with a target user number or left blank for number entry when the button is pressed. The button can be pressed again to unpark the call. Status Button — Parked Call Green flash. 1608/1616 Phone User Guide Page 130 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 131: Call Pickup

  IP address. 16.2.18 Send All Calls A button configured with this action can be used to switch do not disturb on or off. Status Button 1608/1616 Phone User Guide Page 131 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 132: Suppress Digits

  · Acquire — Seize the user’s current call. · Intrude — Join the user’s current call, turning it into a conference call. · Listen — Start silent monitoring of the user’s call. 1608/1616 Phone User Guide Page 132 IP Office 9.0…

• Page 133: Phone Settings

  Chapter 17. Phone Settings 1608/1616 Phone User Guide Page 133 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 134: 17. Phone Settings

  · Headset Volume Ring Sound · · Speaker Volume Ringer Volume · · · Automatic Gain Control Internal Auto Answer · Default Audio Path · 1608/1616 Phone User Guide Page 134 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 135: Mobile Twinning

  Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 135 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 136: Redial Mode

  6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1608/1616 Phone User Guide Page 136 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 137: En-Bloc Dialing

  Lock the phone after the indicated number of minutes. 8. Press the Done soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 137 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 138: Ringer Controls

  Disable Ringer. 5. Press the Change soft key to change the setting. Selecting On will turn the ringer off. 1608/1616 Phone User Guide Page 138 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 139: Visual Alerting

  5. Press the Change soft key to change the setting. · Ring Use normal ringing. · Abbr Use a single non-repeated ring (abbreviated ring). · Off No ring. 1608/1616 Phone User Guide Page 139 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 140: Ring Sound

  · To leave the menu without making any changes press the Cancel soft key. 4. When completed, press the Done soft key. 5. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 140 IP Office 9.0…

• Page 141: Ringer Volume

  Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 141 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 142: Display Controls

  6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 142 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 143: Call Timer Display

  Show Last Call Duration. 4. Press Change to change the setting between On or Off. 5. Press the Save soft key. 1608/1616 Phone User Guide Page 143 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 144: Display Language

  7. To select the language currently displayed, press the Select soft key or OK. 8. When completed, press the Done soft key. 9. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 144 IP Office 9.0…

• Page 145: Display Name

  On/Off soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 145 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 146: Auto Show Call Waiting

  Do not use the inactivity timer. · 30 / 60 Apply the inactivity timer after the selected number of seconds. 6. Press the Done soft key. 1608/1616 Phone User Guide Page 146 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 147: Volume And Sound

  · Automatic Gain Control Switch automatic gain control on or off. Note The system administrator can set your phone to reset its volume after each call. 1608/1616 Phone User Guide Page 147 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 148: Button Clicks

  2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 1608/1616 Phone User Guide Page 148 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 149: Speaker Volume

  Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1608/1616 Phone User Guide Page 149 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 150: Backup/Restore

  3. Press the Select soft key. 4. Press the Backup soft key. Access Control This option is only available if your system administrator has configured backup/restore operation. 1608/1616 Phone User Guide Page 150 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 151: Restore

  Manual Restore. 5. Press the Restore soft key. Access Control This option is only available if your system administrator has configured backup/restore operation. 1608/1616 Phone User Guide Page 151 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 152: Viewing Information

  7. To return to the parent menu, press the Back soft key. 1608/1616 Phone User Guide Page 152 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 153
  Phone Settings: Viewing Information The diagram below summarizes the information accessible through the menu. 1608/1616 Phone User Guide Page 153 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 155: Status Menu

  Chapter 18. Status Menu 1608/1616 Phone User Guide Page 155 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 156: Do Not Disturb

  · To change the destination of the setting, press the Edit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 156 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 157: Follow Me Here

  Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 157 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 158: Forward On No Answer

  · Select edit to change the number to which calls are forwarded. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1608/1616 Phone User Guide Page 158 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 159: Forwarded Here

  The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1608/1616 Phone User Guide Page 159 IP Office 9.0…

• Page 160: Mobile Twinning

  There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 1608/1616 Phone User Guide Page 160 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 161
  Chapter 19. Short Codes 1608/1616 Phone User Guide Page 161 IP Office 9.0 15-601040 Issue 07g (03 April 2014)
• Page 162
  · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1608/1616 Phone User Guide Page 162 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 163: Hunt Group

  Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 1608/1616 Phone User Guide Page 163 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 165
  Chapter 20. System Administration 1608/1616 Phone User Guide Page 165 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 166: Checking The System And Software Version

  8. Press the Select soft key or the OK button or the right arrow key. 9. You can now scroll through information about the system including its IP address and license key serial number. 1608/1616 Phone User Guide Page 166 IP Office 9.0…

• Page 167: Checking The Time Settings

  10.When a complete valid date has been entered, the display will confirm that by showing the full date and the Done soft key option. 11.To set the date as the new date to be used by the telephone system press the Done soft key. 1608/1616 Phone User Guide Page 167 IP Office 9.0…

• Page 168: Setting The Time

  · To change the offset from between positive or negative press the +/- soft key. 10.When a valid offset has been entered, the Done soft key is displayed. 11.To apply the offset to the current telephone system time press the Done soft key. 1608/1616 Phone User Guide Page 168 IP Office 9.0…

• Page 169: System Shutdown

  Only proceed is you are sure. If you are not sure press the Back soft key. 11.If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 1608/1616 Phone User Guide Page 169 IP Office 9.0…

• Page 170: Memory Card Management

  · Copy (IP500 V2) This option is available on systems where both a System and Option memory card are active. It copies the contents of the System card to the Option card. 1608/1616 Phone User Guide Page 170 IP Office 9.0…

• Page 171: System Alarms

  There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 1608/1616 Phone User Guide Page 171 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 173: The Phone Menus

  Chapter 21. The Phone Menus 1608/1616 Phone User Guide Page 173 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 174
  System Admin Menu · This menu is only available to a user who has been configured as a ‘system phone’ user by the system maintainer. 1608/1616 Phone User Guide Page 174 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 175: Features Menu

  Access Control The system administrator controls whether you can access some of the menus. Others are only available if certain perquisites are met: 1608/1616 Phone User Guide Page 175 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 176
  · The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Admin option is only shown if you have been configured as a ‘System Phone’ user. 1608/1616 Phone User Guide Page 176 IP Office 9.0…

• Page 177: Self-Administer Menu

  The Phone Menus: Features Menu 21.2 Self-Administer Menu This menu is accessed by pressing the Features soft key and selecting Phone User and then Self-Administer. 1608/1616 Phone User Guide Page 177 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 178: Visual Voice Menu

  The Email option is only available if configured by the system administrator. Hunt group mailbox access is only available if configured by the system administrator. 1608/1616 Phone User Guide Page 178 IP Office 9.0…

• Page 179: Status Menu

  The Phone Menus: Visual Voice Menu 21.4 Status Menu This menu is accessed by pressing the Status soft key. 1608/1616 Phone User Guide Page 179 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 180: Phone A-Menu

  It is used mainly for phone specific settings rather than your user settings. It can also be used to view details of the phones software. The following options are not used and are not included in this documentation; Go to Incoming Call. 1608/1616 Phone User Guide Page 180 IP Office 9.0…

• Page 181: Call Log Menu

  The Phone Menus: Phone A-Menu 21.6 Call Log Menu This menu is accessed by pressing the key. The diagram below summarizes the structure of the menu. 1608/1616 Phone User Guide Page 181 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 182: Contacts Menu

  21.7 Contacts Menu This menu is accessed by pressing the key. This menu is used to access your own personal contacts and the system directory of contacts. 1608/1616 Phone User Guide Page 182 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 183: Redial Menu

  This menu is only used when you set your redial mode to List. The numbers (up to 10) shown come from your outgoing call log. 1608/1616 Phone User Guide Page 183 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 184: Phone Locked Menu

  · None of the menus for your user settings can be accessed. · To unlock the phone requires your login code if you have configured a login code 1608/1616 Phone User Guide Page 184 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 185: System Admin Menu

  The Phone Menus: Phone Locked Menu 21.10 System Admin Menu This menu is only available to users who have been configured as a system phone user. 1608/1616 Phone User Guide Page 185 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 186: Error Screens

  This should only last a few seconds. However if the system administrator has done this to install new phone software it may take several minutes and should not be interrupted. 1608 and 1616 only. 21.12 Menu Access Control Some menu options are dynamic and only appear when appropriate.

• Page 187
  The System Admin option is only shown if you have been configured as a ‘System Phone’ user. Note that restricting menu access does not restrict access using available short codes and programmable buttons. However, those can also be removed or added by your system administrator. 1608/1616 Phone User Guide Page 187 IP Office 9.0…

• Page 189: Glossary

  Chapter 22. Glossary 1608/1616 Phone User Guide Page 189 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 190: Abbreviated Ring

  · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone’s display when you have do not disturb enabled. 1608/1616 Phone User Guide Page 190 IP Office 9.0…

• Page 191: Do Not Disturb Exceptions

  · D = Diverting (Forwarding) Calls A D is shown on your phone’s display when you have forward unconditional enabled. 1608/1616 Phone User Guide Page 191 IP Office 9.0…

• Page 192: Group

  If you have been configured as a mobile twinning user, you can switch use of mobile twinning on or off through the phone’s menus, transfer calls to a mobile phone and can also change the number to which you are twinned. 1608/1616 Phone User Guide Page 192 IP Office 9.0…

• Page 193: Small Community Network

  Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning 1608/1616 Phone User Guide Page 193 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 195: Document History

  Chapter 23. Document History 1608/1616 Phone User Guide Page 195 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 196
  13th March 2014 · Additional notes for Park & Page. 25th March 2014 · Note regarding need for power supply unit to phone when using button modules. 1608/1616 Phone User Guide Page 196 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 197: Index

  72, 75, 77, 78 Lights Make call 35, 74 Call Coverage Appearance 28 Menu Call Coverage Button Indication 28 Display Call Coverage Button State 28 Call Waiting 1608/1616 Phone User Guide Page 197 IP Office 9.0 15-601040 Issue 07g (03 April 2014)

• Page 198
  20, 178 Forward 108, 109, 158 Message waiting lamp 139 Membership status 121, 159 Missed 35, 76, 81, 82, 83, 84 Missed 20, 80 Missed calls 1608/1616 Phone User Guide Page 198 IP Office 9.0 15-601040 Issue 07g (03 April 2014)
• Page 199
  Ringer 141, 148 S 21 Speaker 69, 149 SBM32 14 Select 24, 26, 28, 30 Waiting Call 146 Self Admin Withhold Number 37, 135 Menu 1608/1616 Phone User Guide Page 199 IP Office 9.0 15-601040 Issue 07g (03 April 2014)
• Page 201
  1608/1616 Phone User Guide Page 201 IP Office 9.0 15-601040 Issue 07g (03 April 2014)
• Page 202
  Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.