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Operation Manual

Smart-UPS™ C

Uninterruptible Power Supply

1000/1500/2000/3000 VA

120/230 Vac

Rack-Mount 2U

su00812a

For Professional Business Applications – Not For Consumer Use

1Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U

Important Safety Messages

SAVE THESE INSTUCTIONS — This manual contains important instructions that should be followed

during installation and maintenance of the Smart-UPS and batteries.

Read these instructions carefully and look at the equipment to become familiar with the device before

trying to install, operate, service or maintain it. The following special messages may appear throughout

this document or on the equipment to warn of potential hazards or to call attention to information that

clarifies or simplifies a procedure.

The addition of this symbol to either a “Danger” or “Warning” safety label indicates that an

electrical hazard exists which will result in personal injury if the instructions are not

followed.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards.

Obey all safety messages that follow this symbol to avoid possible injury or death.

Product Handling Guidelines

DANGER

DANGER indicates a hazardous situation which, if not avoided, will result in death or serious

injury.

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious

injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate

injury.

NOTICE

NOTICE is used to address practices not related to physical injury.

<18 kg

<40 lb

18-32 kg

40-70 lb

32-55 kg

70-120 lb

>55 kg

>120 lb

Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U2

Safety and General Information

Inspect the package contents upon receipt.

Notify the carrier and dealer if there is any damage.

• Adhere to all national and local electrical codes.

• All wiring must be performed by a qualified electrician.

• Changes and modifications to this unit not expressly approved by Schneider Electric could void the

warranty.

• This UPS is intended for indoor use only.

• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or

humidity.

• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.

• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the

equipment.

Battery safety

• Servicing of user replaceable batteries should to be performed or supervised by personnel

knowledgeable about batteries and required precautions.

• It is not necessary to ground the battery system. The user has the option of referencing the battery

system to chassis ground at either a positive or negative battery terminal.

• When replacing batteries, replace with the same number and type.

• Batteries typically last for two to five years. Environmental factors impact battery life. Elevated

ambient temperatures, poor quality utility power, and frequent short duration discharges will

shorten battery life. Batteries should be replaced before end of life.

• Replace batteries immediately when the unit indicates battery replacement is necessary.

• Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and

handling, there is no contact with the internal components of the battery. Over charging, over

heating or other misuse of batteries can result in a discharge of battery electrolyte. Released

electrolyte is toxic and may be harmful to the skin and eyes.

• CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and

rings.

High short circuit current through conductive materials could cause severe burns.

• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.

• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes

and may be toxic.

Deenergizing safety

The UPS contains internal batteries and may present a shock hazard even when disconnected from the

branch circuit (mains). Before installing or servicing the equipment check that the:

• Input circuit breaker is in the OFF position.

• Internal UPS batteries are removed.

3Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U

Radio Frequency Warning

WARNING: This is a category C2 UPS product. In a residential environment, this product may cause

radio interference, in which case the user may be required to take additional measures.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules. These limits are intended to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with

the instruction manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense.

Product Description

The APC™ by Schneider Electric Smart-UPS™ C is a high performance uninterruptible power supply

(UPS). The UPS provides protection for electronic equipment from AC power blackouts, brownouts,

sags, and surges, small AC power fluctuations and large disturbances. The UPS also provides battery

backup power for connected equipment until AC power returns to acceptable levels or the batteries are

completely discharged.

This user manual is available on the enclosed Documentation CD and on the APC by Schneider Electric

web site, www.apc.com.

Specifications

For additional specifications, refer to the APC by Schneider Electric web site at www.apc.com.

Weight

specifications

UPS + Battery Battery

1000 VA models

20.48 kg (45.15 lb) 5.6 kg (12.32 lb)

1500 VA models

27.8 kg (61.20 lb) 10 kg (22 lb)

2000 VA models

26.2 kg (57.76 lb) 10 kg (22 lb)

3000 VA models

41 kg (90.38 lb) 19 kg (41.80 lb)

Temperature

Operating 0° to 40° C (32° to 104° F)

Storage -15° to 45° C (5° to 113° F)

charge UPS battery every six months

Maximum

Elevation

Operating 3,000 m (10,000 ft)

Storage 15,000 m (50,000 ft)

Humidity 0% to 95% relative humidity,

non-condensing 0° to 40° C (32° to 104° F)

IP Rating IP20

Battery Type Maintenance free, sealed lead acid

Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U4

Product Overview

Front panel features

Display interface 1000VA 120/230 Vac

Bezel

Battery

Internal battery connector

3000 VA 230 Vac 1500 VA 120/230 Vac

2000 VA 230 Vac

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5Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U

Rear panel features

Installation

For UPS installation information, refer to the Installation Guide for the Smart-UPS C 1000/1500/2000/

3000 VA Rack-Mount 2U included with the UPS.

The Installation Guide is also available on the Documentation CD included with the UPS and on the

APC by Schneider Electric web site, www.apc.com.

1000 VA 120 Vac 1000 VA 230 Vac

1500 VA 120 Vac 1500 VA 230 Vac

2000 VA 230 Vac













UPS input

Circuit breaker/Overload protection

Chassis ground screw

Outlets

USB port

Serial data port

3000 VA 230 Vac

su0644c

su0644d

su0644b

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f

Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U6

Operation

Note: The UPS will charge to 90% capacity in the first three hours of normal operation.

Do not expect full battery runtime capability during this initial charge period.

1. Connect equipment to the UPS.

2. Connect the UPS to a two pole, three wire, grounded source.

Connect equipment to the UPS

CAUTION

RISK OF ELECTRIC SHOCK

• Adhere to all local and national electrical codes.

• Wiring must be performed by qualified electrician.

• Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in minor or moderate injury

USB port: Connect to a computer to use power management software.

Serial port: Connect a serial port cable (not supplied) to use power management software.

Chassis ground screw: Connect the ground leads on transient voltage devices to the chassis

ground screw(s), located on the rear panel of the UPS.

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7Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U

Sensitivity adjustment settings

The UPS detects and reacts to line voltage distortions by transferring to battery backup power to protect

connected equipment. In situations where the connected equipment is too sensitive for the input voltage

level it is necessary to adjust the transfer voltage.

1. Connect the UPS to a AC power source. Be sure the UPS is turned off.

2. Place the unit in Configuration Mode, as described in page 10.

3. Use the Sensitivity Setting option to set the transfer voltage range.

When the UPS is in Configuration Mode, the Sensitivity bar graph icons display the sensitivity level

setting. Refer to the examples here as a reference.

Status Indicators

Display panel features

Low sensitivity Medium sensitivity High sensitivity (Default)

120 Vac: 97-136 Vac 120 Vac: 103-130 Vac 120 Vac: 106-127 Vac

230 Vac: 195-265 Vac 230 Vac: 203-257 Vac 230 Vac: 207-253 Vac

Use this setting with equipment

that is less sensitive to fluctuations

in voltage or waveform distortions.

Use this setting under normal

operating conditions.

Use this setting when connected

equipment is sensitive to any

minor fluctuations in voltage or

waveform distortions.

120 Vac 230 Vac

On Line/On Battery LED Display interface

POWER ON/OFF button DISPL AY button

Site Wiring Fault/System Alert LED MUTE button

Note: Refer to “Feature Reference Guide” on page 10 in this manual for a detailed description of

the front panel buttons and icons.

Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U8

LED status indicators

LCD status indicators

Status LED

Audible

Indicator On Audible Indicator Terminates

Power On

The UPS is supplying AC power

to connected equipment.

The On Line/On

Battery LED

illuminates green.

None N/A

On Battery

The UPS is supplying battery

power from the internal battery.

The On Line/On

Battery LED

illuminates amber.

The UPS beeps

4 times every

30 seconds.

The beeping stops when AC power is

restored or the MUTE button is pressed

for two seconds.

System Alert

The UPS has detected an internal

error.

System Alert

LED illuminates

red.

Constant tone The audible/visible alarm stops when

the POWER ON/OFF button is pressed for

two seconds. This creates a Reset.

Site Wiring Fault

A building wiring fault has

occurred. Do not operate the UPS.

Contact a qualified electrician to

correct the building wiring fault.

Site Wiring Fault

LED flashes red.

None N/A

Status LCD Icon Audible Alarms Audible Alarm Terminates

On Battery

The UPS is supplying

battery power to the

connected equipment.

Beeps 4 times every 30

seconds.

The beeping stops when AC

power is restored or the UPS is

turned off.

AC Power Overload

An overload condition has

occurred while the UPS is

operating on AC power.

Constant tone The audible alarm stops when

nonessential equipment is

disconnected from the outlets

or the UPS is turned off

Battery Power Overload

An overload condition has

occurred while the UPS is

operating on battery power.

Constant tone The audible alarm stops when

nonessential equipment is

disconnected from the outlets

or the UPS is turned off.

Low Battery

The UPS is supplying

battery power to the

connected equipment and

the battery is near a total

discharge state.

Continuous beeping The beeping stops when AC

power is restored or the UPS is

turned off.

Battery Alert

The UPS is operating on AC

power. The battery does not

provide expected backup.

The UPS will beep twice to

indicate the battery is

disconnected.

The UPS will beep

continuously for one

minute every five hours to

indicate that the battery

should be replaced.

Verify that the battery is

securely connected.

The battery is nearing the end

of its service life and should

be replaced.

System Alert

The UPS has detected an

internal error.

120 Vac models

230 Vac models

N/A Identify the alert message on

the display and refer to

System Alerts in this manual.

9Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U

Display icons

120 Vac 230 Vac Description

On Line: The UPS is supplying conditioned AC power to connected

equipment.

Green mode: The UPS is operating at the most efficient level, bypassing

unused AVR components while acceptable AC voltage is present. The UPS

will enter and exit Green mode automatically and will not compromise

power protection.

Load Capacity: The load capacity percentage is indicated by the number of

load bar sections illuminated. Each bar represents 20% of the load capacity.

Estimated Run Time / Min: This indicates the battery runtime minutes that

remain if the UPS switches to battery power.

Battery Charge: The battery charge level is indicated by the number of load

bar sections illuminated. When all five blocks are illuminated, the battery is

fully charged. Each bar represents 20% of the battery charge capacity.

Overload: The equipment connected to the UPS is drawing more power

than the voltage rating allows.

Event: The event counter indicates the number of events that occurred to

cause the UPS to switch to battery operation.

Automatic Voltage Regulation (AVR): The UPS has an AVR boost and

trim feature that automatically regulates high or low levels of input voltage

without using battery power. The UPS also features AVR Bypass which

temporarily deactivates the AVR circuitry when the input voltage is within

normal range. This conserves battery power and helps to maximize battery

life.

When illuminated, the UPS is compensating for low input

voltage.

When illuminated, the UPS is compensating for high input

voltage.

In: Input voltage.

Out: Output voltage.

System Alert: The UPS has detected an internal fault. The alert number will

illuminate on the display. Refer to “Display icons” on page 9.

Mute: An illuminated line through the icon indicates that audible alarms are

disabled.

Battery Alert: The icon will flash to indicate that the battery is

disconnected.

When the icon remains continuously illuminated the UPS has not passed a

Self-Test or the battery is near the end of its service life and should be

replaced.

Refer to “LCD status indicators” on page 8.

On Battery: The UPS is supplying battery backup power to the connected

equipment.

Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U10

System Alerts

For more information on System Alerts, contact customer support at the APC by Schneider

Electric web site, www.apc.com/support.

Feature Reference Guide

Normal Mode

Configuration Mode

The Configuration Mode provides additional options for the UPS. Press and hold the MUTE and

DISPLAY buttons for 2 seconds until the system emits a short beep and the display will flash to

indicate the UPS has entered Configuration Mode.

When in Configuration Mode the DISPLAY button forwards the display through the available options

and the MUTE button toggles the configuration settings for that option.

Note: When system detects 15 seconds of no activity in Configuration Mode, or when you press and

hold the MUTE and DISPLAY buttons for 2 seconds until the system emits a short beep, the program

automatically exits and returns to Normal mode.

120 Vac 230 Vac

P00 Output Overload

P01 Output Short Circuit

P02 Output Over Voltage

P04 Unit Over Temperature

P06 AV R R e l a y A l e r t

P13 Inverter Alert

Function Button

Timing

(seconds)

UPS

State Description

Power

Power

On 0.2 Off

Press the POWER ON/OFF button to turn on the UPS. The UPS will

operate on AC power.

If AC power is not available the UPS will operate on battery power.

Power

Off 2OnPress the POWER ON/OFF button to turn off the UPS.

Display

Status

Inquiry 0.2 On Press to verify the status or condition of the UPS. The LCD will

illuminate for 60 seconds.

Mute

Enable/

Disable 2On

Enable or disable the audible alarms. The Mute icon will illuminate

and the UPS will beep once.

Reset 2 Alert After an alert has been identified, press the POWER ON/OFF button to

remove the visual indication and return to standby status.

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11Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U

Function Options Description

Self-Test • 0: Default Setting

• 1: Begin Self-Test When set to 1, pressing the DISPLAY button will trigger the self test

and exit the Configuration Mode.

0 is the default setting and will not initiate a self test, by pressing the

DISPLAY button you will advance to the next configuration item.

Note: When the UPS is in Configuration mode and the UPS output

power is off, a Self-Test cannot be initiated.

Sensitivity

Setting

•High

•Medium

•Low

Select the Sensitivity range depending on the desired quality of input

AC power:

• If High is selected, the unit will go on battery power more often to

provide the cleanest power supply to the connected equipment.

• If Medium is selected, the UPS is under normal operating

conditions.

• If Low is selected, the UPS will tolerate more fluctuations in power

and will go on battery power less often.

If unsure of the local power quality, select Low.

Output

Volt age

Setting

* 230V models only

•220 Vac

•230 Vac

•240 Vac Select the appropriate voltage of outlets when the UPS is in Standby

mode.

LCD Display

Dimmer

• Load Bar Icon

shows 100% =

Always On.

• Load Bar Icon

shows 0% = Auto

Dim.

When the LCD Display Dimmer is configured to Auto Dim the LCD

will illuminate if a button is pressed or an event occurs, then will

automatically dim after 60 seconds of no activity.

Green Mode

Enable

•0: Disable

• 1: Enable When Green Mode is enabled the UPS is operating at the most

efficient level by bypassing unused AVR components while

acceptable AC voltage is present. The UPS will enter and exit Green

mode automatically while Enabled.

Clear Event

Counter

•NA

Pressing the MUTE button will clear the event counter.

Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U12

Troubleshooting

Problem and Possible Cause Solution

The UPS will not turn on or there is no output

The UPS has not been turned on. Press the ON button once to turn on the UPS.

The UPS is not connected to AC power. Be sure the power cable is securely connected to the UPS and to the AC

power supply.

The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.

The UPS shows very low or no AC input

voltage.

Check the AC power supply to the UPS by plugging in a table lamp. If

the light is very dim, check the AC voltage.

The battery is not securely connected. Be sure that all battery connections are secure.

The UPS has detected an internal fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced

immediately.

The UPS is operating on battery while connected to AC power

The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.

There is very high, very low, or distorted

input line voltage.

Move the UPS to a different outlet on a different circuit. Test the input

voltage with the AC voltage display. If acceptable to the connected

equipment, reduce the UPS sensitivity.

The UPS is beeping

The UPS is operating normally. None. The UPS is protecting the connected equipment.

The UPS does not provide expected battery backup time

The UPS battery is weak due to a recent

power outage or is near the end of its

service life.

Charge the battery. Batteries require recharging after an extended

outage.

Elevated ambient temperatures, poor quality AC power, and frequent

short duration discharges will shorten battery life.

If the battery is near the end of its service life, consider replacing the

battery even if the replace battery icon is not illuminated.

The UPS is experiencing an overload

condition.

Check the UPS load display. Unplug nonessential equipment, such as

printers.

The Alert LED is illuminated, the UPS displays an alert message and emits a constant beeping

The UPS has detected an internal fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced

immediately. If more than one alert is present the alert messages will be

displayed alternately on display screen.

The Replace Battery icon is illuminated

The battery has a weak charge. Allow the battery to recharge for at least four hours.

Then, perform a Self-Test. If the problem persists after recharging,

replace the battery.

The replacement battery is not properly

connected.

Be sure the battery connector is securely connected.

Site Wiring Fault LED is flashing

Wiring faults detected include missing

ground, hot-neutral, polarity reversal, and

overloaded neutral circuit.

If the UPS indicates a site wiring fault, have a qualified electrician

inspect the building wiring. Applicable for 120 Vac units only.

13Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U

Battery Replacement

* Contact Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.

Always recycle used batteries.

For information on recycling a used battery, refer to the Battery Disposal

Information sheet included with the replacement battery.

Battery life is highly dependent on temperature and use. To identify when to replace batteries, Smart-

UPS have a predictive battery replacement date indicator in the “About” menu and automatic (and

configurable) self-tests.

Proactively replace batteries to maintain the highest availability. To ensure protection and high

performance, use only genuine APC replacement battery cartridges (RBC™). The APC RBC contains

instructions for battery replacement and disposal. To order a replacement battery go to the APC by

Schneider Electric Web site, www.apc.com.

CAUTION

RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

• Replace the battery at least every 5 years.

• Replace the battery immediately when the UPS indicates battery replacement is necessary.

• Replace battery at the end of its service life.

• Replace batteries with the same number and type of batteries as originally installed in the equipment.

• Replace the battery immediately when the UPS indicates a battery over-temperature condition, or UPS

internal over-temperature, or when there is evidence of electrolyte leakage. Power off the UPS, unplug

it from the AC input, and disconnect the batteries. Do not operate the UPS until the batteries have been

replaced.

• *Replace all battery modules (including the modules in External Battery Packs) which are older than

one year, when installing additional battery packs or replacing the battery module(s).

Failure to follow these instructions can result in minor or moderate injury and equipment damage.

UPS Model Replacement Battery

SMC1000-2U

APCRBC124SMC1000I-2U

SMC1000I-2URS

SMC1500-2U APCRBC132

SMC1500I-2U

SMC2000I-2U APCRBC133

SMC2000I-2URS

SMC3000RMI2U APCRBC151

SMC3000RMI2URS

Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U14

Transport

1. Shut down and disconnect all connected equipment.

2. Disconnect the unit from utility power.

3. Disconnect all internal and external batteries (if applicable).

4. Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC

web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The model and serial

numbers are located on the rear panel of the unit and are available through the LCD display

on select models.

b. Call APC Customer Support and a technician will attempt to solve the problem over the

phone. If this is not possible, the technician will issue a Returned Material Authorization

Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the APC web site for

country specific instructions.

3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage

sustained in transit is not covered under warranty.

a. Note: When shipping within the United States, or to the United States always

DISCONNECT ONE UPS BATTERY before shipping in compliance with U.S.

Department of Transportation (DOT) and IATA regulations. The internal batteries may

remain in the UPS.

b. Batteries may remain connected in the XBP during shipment. Not all units utilize XLBPs.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

15Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U

Two Year Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and

workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is

limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a

defective product or parts thereof does not extend the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the product within 10 days

of purchase. Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the

product does not exist or was caused by end user or any third person’s misuse, negligence, improper installation,

testing, operation or use of the product contrary to SEIT recommendations or specifications. Further, SEIT shall not

be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or

inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)

exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product

where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY

OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR

FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND

FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND

NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR

OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL

OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE

SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH

WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT

EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE

LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,

ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH

DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR

STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY

OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST

PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE

OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY

THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S

LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS

FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED

OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number

from customer support. Customers with warranty claims issues may access the SEIT worldwide

customer support network through the SEIT web site: www.apc.com. Select your country from the

country selection drop down menu. Open the Support tab at the top of the web page to obtain

information for customer support in your region. Products must be returned with transportation charges

prepaid and must be accompanied by a brief description of the problem encountered and proof of date

and place of purchase.

Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U16

05/2021EN 990-4472F

APC by Schneider Electric

Worldwide Customer Support

Customer support for this or any other APC by Schneider Electric product is available at no charge in any of

the following ways:

• Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric

Knowledge Base and to submit customer support requests.

–www.apc.com (Corporate Headquarters)

Connect to localized APC by Schneider Electric Web sites for specific countries, each of which

provides customer support information.

–www.apc.com/support/

Global support searching APC by Schneider Electric Knowledge Base and using e-support.

• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.

– Local, country-specific centers: go to www.apc.com/support/contact for contact information.

– For information on how to obtain local customer support, contact the APC by Schneider Electric

representative or other distributors from whom you purchased your APC by Schneider Electric

product.

© 2021 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by

Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their

respective owners.