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Frequently Asked Questions

Our support team searches for useful product information and answers to frequently asked questions. If you find an inaccuracy in our frequently asked questions, please let us know by using our contact form.

There is a Lego brick missing from my set, where can I order a spare one? Verified
Lego has a service where you can order separate bricks or contact them when a brick is missing from your set. Have a look at their website for more information.

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How can I prevent my Lego toys from discolouring? Verified
The two biggest contributers to the discolouring of the plastic of Lego toys are long term exposure to sunlight and cigarette smoke. Try to minimise these when storing your Playmobil.

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What is the best way to clean my Lego bricks? Verified
Lego advises to clean the bricks by hand with some water (no warmer than 40°C) and a mild detergent. Never place the bricks in a washing machine or dishwasher. Let the bricks air-dry afterwards. Electric parts can only be cleaned with dry cloth.

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After I build a new Lego set I always have a few small pieces left. Did I forget to use them? Verified
No, many new Lego sets provide spares for the smaller pieces.

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What is the best way to apply stickers on Lego? Verified
To be able to reposition stickers it’s a good idea to apply some glass cleaner on the location you want to put the sticker. When the sticker is in right spot, let it dry and it will stick.

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Where can I find a part list of my Lego set? Verified
Many modern Lego instructions include a part list at the end of the booklet. In the case of multiple booklets the list might be found in the middle of the PDF.

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Can Lego and Duplo bricks be used in combination with each other? Verified
Yes, Lego and Duplo bricks are compatible. Lego bricks fit on the Duplo bricks with the hollow studs. Duplo bricks fit best on larger Lego bricks and could come loose form smaller Lego bricks.

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From what age is Lego suited to play with? Verified
Most Lego sets are suited to play with from age 4 and up, because of the small parts they include. The special Duplo theme is suited for children aged 1,5 and up. The recommended age is always mentioned on the box.

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I can’t find the instructions for my Lego Duplo set, why is that? Verified
A lot of Lego Duplo sets don’t come with actual instructions because the set is too elementary. The best option is to look up an image of the set online and use that to build it.

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