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  Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Enterprise Voice Solutions Customer Documentation…
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  While you are away from your desk: Call Forward…

• Page 3: Table Of Contents

  Table of Contents The M3902, M3903, and M3904 Meridian Digital Telephones Your Telephone Call Features Auto Dial ………………..3 Make a Call ………………..4 Make a call while on-hook …………… 5 Redial last number called ……………. 5 Ring Again ………………..6 Use Hot Line ………………..

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  Table of Contents Set Call timer ………………24 Format time and date …………….24 Set Key click ………………25 Use Headset External Alerter and Recorder Interface (M3903 and M3904) …………….26 Call indicator light ……………….26 On-hook default path …………….27 Display diagnostics …………….27 Activate Group listening ……………..28 Set Meridian Communications Adapter controls ……..28 Directory display and controls (M3903 and M3904) Specialized Keys ………………29…

• Page 5: The M3902, M3903, And M3904 Meridian Digital Telephones

  Digital Telephones There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3902, M3903, and M3904 features and how to use them. For user information on the M3901, refer to the M3900 Series Meridian Digital Telephone User Guide. For information on the M3905, refer to the M3905 Call Center Meridian Digital Telephone User Guide.

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  The M3902, M3903, and M3904 Meridian Digital Telephones The M3903 has two Programmable Line/Feature Keys (Self-labeled) with two features or lines configured on each key. The M3903 also has four Programmable Feature Keys (Self-labeled) with three features on each key.

• Page 7: Your Telephone Call Features

  Your Telephone Call Features Your Telephone Call Features Your M3900 Series Digital Telephone provides easy access to a wide range of business features. Your system administrator assigns features to your telephone, and provides you with passwords and other codes as required. This section describes the features available for your telephone and how to use them.

• Page 8: Make A Call

  Your Telephone Call Features the number to be stored on the Dial Auto Dial Key. 3. Press the Key again.The Auto Dial AutoDial number is stored on the key you selected. Note: To change the key label from the Auto Dial Number you must go into the Options menu and select “Change key label”.

• Page 9: Make A Call While On-Hook

  Your Telephone Call Features Make a call while on-hook Leave the handset in the cradle while you dial a number. Dial on-hook: 1. Press a (DN) Key. Line 2498 Dial the number when you receive dial tone. 3. Lift the handset to speak when the called party answers or if you are on…

• Page 10: Ring Again

  Your Telephone Call Features Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available, or has used their telephone. The feature notifies you when to redial your party.

• Page 11: Use Hot Line

  Your Telephone Call Features Use Hot Line The system administrator can program a Hot Line Key that allows you to dial a specific number automatically. The system administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person not a mail box.

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  Your Telephone Call Features 4. The flashing icon turns off. To change a Speed Call number: 1. Press the Key. Speed call SpcCtlr the Speed Call code that you Dial want to change. the new access code (if required), Dial internal, external, or long distance telephone number.

• Page 13: Receive A Call

  When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. Press the Button located on Handsfree the left side of the handset (M3902, M3903, and M3904). Press the flashing Line (DN) Key, when 2498 using a headset.

• Page 14: Transfer A Call

  Press the Transfer Key if you are using Transfer the M3902. The LCD indicator goes from steady on to off. 4. If the person you called is not 2498 available: Press the…

• Page 15: Handle Multiple Calls

  Handle multiple calls Handle multiple calls Use Call Waiting Call Waiting lets you put your current call on hold, while you answer the next call. Example: The attendant routes an outside call to you while you are on an existing call.

• Page 16: Forward A Call

  Note: If your telephone is an M3902, you have a Fixed Forward Key, located on the right side of your telephone with an LCD indicator. The procedure is the same for the M3902 except you use the Fixed Forward Key.

• Page 17: Additional Call Features

  Additional call features Additional call features Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1.

• Page 18: Set Up A Conference Call

  Additional call features the DN of the telephone you hear Dial ringing (in your call pickup group). Note 1: Meridian SL-100 uses directed Call Pickup and it is a feature activation code (FAC) access. Note 2: If the pickup DN is invalid, you receive an overflow burst tone and the screen displays Release and try again.

• Page 19: Join A Call

  Additional call features Join a Call To connect a call on Hold (on a different line) to your current call: 1. Press the Conference Key. Conf 2. Press the that has the new call, CallWait (e.g., Call Wait). 3. Press the Key again.

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  Key click, Headset port call, Headset port external alerter and Recorder interface, Call indication light, On-hook default path, Display diagnostics, Group listening and MCA control. Because the display area is smaller on the M3902 and M3903 the first two steps are different from the M3904.

• Page 21: Options

  Options 1. Press the Key to make Options adjustment to your M3902 and Options M3903 telephone. 2. Use the Keys to move up Navigation and down through the list. 3. Press the Select Key when your Select selection is displayed. The display provides you with information to adjust your selection.

• Page 22: Select A Language

  Options Note: Once you are familiar with your telephone options list, you can use the dial pad keys to enter two digit short cuts that take you directly to the option of your choice. 3. Press the Key. The display Select Select provides you with information to…

• Page 23: Change A Feature Key Label

  Options Change a feature key label You can change the name on the Programmable Line/Feature Keys (Self-labeled) by selecting Change key label in your Options list. These keys are located at the sides of the top portion of the display area. Use the Select Key to choose the Change key label option.

• Page 24: Contrast Adjustment

  Options To restore all key labels: 1. Select Restore all key labels. Restore all key labels 2. Press the Done Key to save changes Done and exit. Note: If you select Yes all original labels are restored. If you select No you go back to the subset list.

• Page 25: Volume Adjustment

  Options 2. Press the Key to save the Done Done changes and exit. Volume adjustment Use the Navigation Keys to select Volume Adjustment: (list of items to adjust appear for your telephone model) Ringer, Buzzer, Speaker, Handset listen, Handsfree, Headset listen, Headset talk, Headset sidetone. Select Ringer.

• Page 26: Set Call Log Option (M3903 And M3904)

  Options 3. Press the Key to activate the Select Select desired ring type. 4. Press the Done Key to save the Done changes and exit. Note: The display list contains only the ring types available for your telephone model. Set Call log option (M3903 and M3904) When using Call log you have a choice of recording all incoming calls or only the unanswered incoming calls.

• Page 27: Use Live Dial Pad (M3904)

  Options Use Live dial pad (M3904) A Live dial pad allows you to press any dial pad key to automatically select dial tone. After you select Live dial pad: 1. Press the Key to turn on Live dial pad. Press the Key to turn off Live dial pad.

• Page 28: Set Call Timer

  Options Set Call timer Call timer measures how long you are on each call. After selecting Call timer: 1. Press the Key to turn on the Call timer. Press the Key to turn off the Call timer. 2. Press the Done Key to save the Done…

• Page 29: Set Key Click

  Options Set Key click Key click provides a click sound as you press the telephone keys. Select Key click option and follow these steps: 1. Press the Key to turn on Key click. Press the Key to turn off Key click. 2.

• Page 30: Use Headset External Alerter And Recorder Interface (M3903 And M3904)

  Options Use Headset External Alerter and Recorder Interface (M3903 and M3904) When activated, the Headset External Alerter and Recorder Interface option, provides an interface for the installation of a visual or audible alerter and or recorder device. The External Alerter or Recording device plugs into the Headset port located on the underneath side of the telephone.

• Page 31: On-Hook Default Path

  Options On-hook default path The on-hook default path opens the voice path automatically either on Headset or Handsfree. To use this feature select the On-hook default path from the Options menu and follow these instructions: 1. Press the Key. Select Select 2.

• Page 32: Activate Group Listening

  Options Activate Group listening The Group listening feature allows you to talk on the handset to another party, while one or more persons are listening to the conversation on the speaker. To activate, Select the Group listening option and follow these steps: 1.

• Page 33: Directory Display And Controls (M3903 And M3904)

  Directory display and controls (M3903 and M3904) Directory display and controls (M3903 and M3904) The information display available on the M3904 model telephone has a three line display. The figure below shows the status once you log into the directory. Note: Redial and Password is part of the directories menu display.

• Page 34: Access Your Directory Applications

  Directory display and controls (M3903 and M3904) Access your Directory applications To login to your CallLog, Redial (M3903 and M3904) or Personal Directory (M3904) follow these steps: 1. Press the Key (M3904). Directory/Log Directory/Log Press the CallLog Key (M3903). Call Log 2.

• Page 35: Directory Password Protection

  Directory display and controls (M3903 and M3904) Directory password protection You can password protect your CallLog, Redial list and Personal Directory. If password protection is activated, you must enter a password each time you wish to enter one of these three directories, after pressing the Directory/Log. Password protection is not available on M3903.

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  Directory display and controls (M3903 and M3904) 3. Press the Key to disable Password Protection. 4. Press the Done Key to save the Done changes and exit. To change Personal Directory password: 1. Press the Directory/Log Key. Directory/Log 2. Press the Password Key.

• Page 37: Call Log (M3903 And M3904)

  Call Log (M3903 and M3904) your new password again. Dial 8. Press the Key. Enter Enter 9. Press the Done Key to save the Done changes and exit. Call Log (M3903 and M3904) The Call Log lists the name and number of incoming and outgoing calls, and can be password protected on the M3904.

• Page 38: Redial List (M3903 And M3904)

  Call Log (M3903 and M3904) 3. Press the Key to go to the top of the old calls list. Press the Key, to go to the top of the new call list. To make a call from the Call Log: 1.

• Page 39: Use The Personal Directory (M3904)

  Use the Personal Directory (M3904) To select a number on your Redial List: 1. Press the Directory/Log Key on the Directory/Log M3904. Press the CallLog Key on the M3903. Call Log 2. Select the Redial List. Redial 3. Use the Navigation Keys to select the entry you need.

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  Use the Personal Directory (M3904) 2. Press the Key. Personal Directory 3. Press the Key. Add New AddNew the new name. Dial Example: to enter the name Chris: the name using the key pad. Dial ¤¤¤ ¤¤¤ ¤¤¤ ¤¤¤ 2. Press the dial pad with the desired ››…

• Page 41: Add An Incoming Call

  Use the Personal Directory (M3904) Add an incoming call 1. Press the Copy Key. Copy The displays shows Copy to Copy to Note: You can edit the name/number before or after you save to the Directory. Add an outgoing call 1.

• Page 42: Delete Your Personal Directory

  Use the Personal Directory (M3904) 5. Press the Key to confirm entry deletion. To edit an directory entry: 1. Press Key to change the telephone Edit Edit number or characters in name. Use the Keys to move the Navigation cursor to the digit or character you wish to change.

• Page 43: Use The Directory To Make A Call (M3904)

  Use the Personal Directory (M3904) Use the Directory to make a call (M3904) Follow these steps to make a call to a number listed in the directory: 1. Press the Directory/Log Key. Directory/Log 2. Use the up or down Navigation Keys to highlight the desired name or number.

• Page 44: Search An Entry

  Use the Personal Directory (M3904) list. To copy a number from the Redial list: 1. Press the Directory/Log Key. 2. Press the Redial List Key. 3. Use the Navigation Keys to show the name and number you want to copy to 2498 your Personal Directory.

• Page 45: Secure Your Telephone

  Secure your telephone Secure your telephone You can lock your telephone with a password so calls cannot be made from your office. The lock consists of a changeable password. To lock your telephone: 1. Lift the Handset. the electronic lock Flexible Dial Feature Code and the electronic lock password.

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  Secure your telephone…
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  While you are away from your desk: Call Forward…
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  Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks.

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Enterprise Voice Solutions Customer Documentation

Meridian Digital 
Telephones

M3901
M3902
M3903
M3904

User Guide