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OpenStage 30 T
HiPath 3000, OpenScape Business
User Guide
A31003-S2000-U143-8-7619
Related Manuals for Unify OpenStage 30 T
Summary of Contents for Unify OpenStage 30 T
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Page 1
OpenStage 30 T HiPath 3000, OpenScape Business User Guide A31003-S2000-U143-8-7619… -
Page 2
Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. -
Page 3: Important Information
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator.
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Page 4: Location Of The Telephone
Product support on the internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:…
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Page 5: Table Of Contents
The user interface of your OpenStage 30 T ……. . .
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Page 6
Contents Reject calls …………..24 Turning the microphone on and off . -
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Contents Configuring repdial keys …………56 Deleting function key programming. -
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Contents Direct station selection key ……….. . . 77 Using DSS keys to answer calls . -
Page 9: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: •…
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Page 10: Intended Use
Single-line telephone/multi-line telephone Your OpenStage 30 T is a «multi-line telephone». This means that your service personnel can con- figure multiple lines on your phone, which is not the case with single-line phones. Each line is as- signed an individual phone number which you can use to make and receive calls.
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Page 11: Getting To Know Your Openstage Phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 30 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Page 15.
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Page 12: Openstage Key Module 15
18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs Page 14. You can only attach one OpenStage Key Module 15 to your OpenStage 30 T.
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Page 13: Keys
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End call (disconnect) Page 21. Redial Page 23 Button for fixed call forwarding (with red LED key) Page 26. Open mailbox (with red LED key) Page 16.
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Page 14: Programmable Function Keys
Getting to know your OpenStage phone Programmable function keys Your OpenStage 30 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module Page 12. …
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Page 15: Keypad
0700 — PATTERN = 0700 — 7288376). Display Your OpenStage 30 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs Page 85.
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Page 16: Mailbox
Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this ap- plication in addition to messages received. Messages You can send short text messages to individual internal stations or groups.
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Page 17: Call Log
Getting to know your OpenStage phone Call log If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (contact your service personnel). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first.
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Page 18: Basic Functions
Basic functions Basic functions Please read the introductory chapter «Getting to know your OpenStage phone» Page 11 carefully before performing any of the steps described here on your phone. Answering a call Special default ring signaling is set for your telephone: •…
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Page 19: Answering A Call Via The Loudspeaker (Speakerphone Mode)
Basic functions Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx.
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Page 20: Switching To Speakerphone Mode
Basic functions Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call. if nec.
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Page 21: Open Listening In A Room During A Call
Basic functions Open listening in a room during a call People present in the room can silently monitor your call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
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Page 22: Making Calls
Basic functions Making calls Off-hook dialing Lift the handset. internal: Enter the station number. External calls: Enter the external code and the station number. The connection is established as soon as your input is complete. On-hook dialing internal: Enter the station number. External calls: Enter the external code and the station number.
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Page 23: Dialing With The Headset Connected
Basic functions Dialing with the headset connected Prerequisite: The headset is connected. internal: Enter the station number. External calls: Enter the external code and the station number. The headset key lights up. The connection is established as soon as your input is complete. Dialing with DDS keys Prerequisite: You have saved a number on a DDS key Page 56.
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Page 24: Reject Calls
Basic functions Reject calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). Press the «Disconnect» key. If a call cannot be rejected, your telephone will continue to ring. The message «Currently not possible»…
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Page 25: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm. Consultation? Call the second party. Return to the first party: Confirm Return to held call? select and confirm the option shown.
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Page 26: Call Forwarding
Basic functions Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). (External destinations require special configu- ration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
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Page 27: Using Call Forwarding No Reply (Cfnr)
Basic functions Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by ser- vice personnel) or that are received while another call is ongoing can be auto- matically forwarded to a specified telephone. Press the key shown.
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Page 28: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.…
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Page 29: Using Callback
Basic functions Using callback You can request a callback if the internal station called is busy or if nobody an- swers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •…
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Page 30: Viewing And Deleting A Stored Callback
Basic functions Viewing and deleting a stored callback Open the idle menu Page 15. Select and confirm the option shown . View callbacks? Select and confirm to display additional entries. Next callback? Deleting a displayed entry Confirm. Delete? Ending retrieval Select and confirm the option shown.
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Page 31: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown *59=Pickup — directed? if nec.
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Page 32: Answering Calls From The Entrance Telephone
Enhanced phone functions Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by en- tering a 5-digit code (using a DTMF transmitter or the keypad installed).
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Page 33
Enhanced phone functions Activating the door opener Press the key shown. Select and confirm the option shown. *89=Door opener on? Dial the entrance telephone number. Enter the five-digit code. Default code = «00000». Select the displayed function and press the «OK» dialog key to change the code. 3=change password? Select and confirm the option shown. -
Page 34: Making Calls
Enhanced phone functions Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. internal: Enter the station number.…
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Page 35: Using The Caller List
Enhanced phone functions Using the caller list Detailed information, as well as a sample display entry are provided on Page 17. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu Page 15.
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Page 36: Dialing A Number From The Internal Directory
Enhanced phone functions Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial num- bers assigned to a name. Contact your service personnel to find out if one was configured for your system. Prerequisite: Names have been assigned to the station numbers stored in the system.
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Page 37: Using The Ldap Directory
Enhanced phone functions Using the LDAP directory If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset.
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Page 38
Enhanced phone functions If too many names are found If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed. You can view these results, select any of the names, or change the search string (e.g. -
Page 39: Making Calls Using System Speed-Dial Numbers
Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Press the key shown. Select and confirm the option shown *7=Use speed dialing? Enter a three-digit speed-dial number. Suffix-dialing if nec. If necessary, you can suffix-dial additional digits (for example, the user’s exten- sion) at the end of the saved station number.…
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Page 40: Talking To Your Colleague With A Speaker Call
Enhanced phone functions If you make a mistake: Select and confirm the option shown. This deletes all entered digits. Previous? Confirm. Next? Select and confirm the option shown. Change? select and confirm the option shown Delete? select and confirm the option shown. Exit? Talking to your colleague with a speaker call You can make a loudspeaker announcement through a loudspeaker if connect-…
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Page 41: Automatic Connection Setup (Hotline)
Enhanced phone functions Automatic connection setup (hotline) If this function is configured (contact your service personnel), the system auto- matically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
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Page 42: Associated Dialing/Dialing Aid
Enhanced phone functions Associated dialing/dialing aid If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the bus or the a/b (T/R) port.
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Page 43: During A Call
Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.…
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Page 44: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can pre- vent or allow a second call Page 43 from being signaled by automatic camp- on during an ongoing call. Press the key shown.
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Page 45: Parking A Call
Enhanced phone functions Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call.
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Page 46: Holding External Calls
Enhanced phone functions Holding external calls If you have programmed a hold key on your phone Page 52, you can put ex- ternal calls on hold. Then all other stations can accept the call on the assigned trunk. Press the «Hold»…
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Page 47: Conducting A Conference
Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initi- ated the conference.
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Page 48: Activating Tone Dialing/Dtmf Suffix-Dialing
Enhanced phone functions Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Press the key shown. Select and confirm the option shown. *53=DTMF dialing? You can use the keys through to transmit DTMF sig- nals.
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Page 49: Transferring A Call After A Speaker Call Announcement In A Group
Enhanced phone functions Transferring a call after a speaker call announcement in a group If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Page 81) to announce a call in progress to a group of users Page 40.…
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Page 50: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until «Camp-on» appears on the display and the busy Camp-on tone is followed by the ring tone.
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Page 51: Using Night Answer
Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after of- fice hours, all external calls are immediately forwarded to a specific internal tele- phone (night station). The night station can be defined by service personnel ( standard night answer service) or by you ( temporary night answer service).
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Page 52: Programming The Function Keys
Programming the function keys Programming the function keys You can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 30 T or key module. Configuring function keys See also Page 14. A list of all available functions is displayed, see the overview Page 53.
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Page 53: Overview Of Functions
Programming the function keys Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls • More features The available functions depend on your configuration. If a function is miss- ing, contact your service personnel.
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Page 54
Programming the function keys Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward Line: Flashing slowly — your line is a call forwarding destination. -
Page 55: Programming A Procedure Key
Programming the function keys Programming a procedure key Numbers and functions which require further input, i.e. which contain several op- erating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization. For example the function «Associated dialing»…
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Page 56: Configuring Repdial Keys
Programming the function keys Configuring repdial keys You can also program internal and external station numbers on the second level. The LED function is not available for internal station numbers on the second lev- el. To program the second level, you must program a «Shift» key Page 52.
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Page 57: Displaying And Assigning Call Charges
Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.…
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Page 58: Displaying Call Charges For Another Telephone (Not For U.s.)
Displaying and assigning call charges Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print out information on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function «Show call charges» on a key Page 52.
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Page 59: Privacy/Security
Privacy/security Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, and they are shown on the display. Activating Open the idle menu Page 15.
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Page 60: Caller Id Suppression
Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu Page 15. Select and confirm the option shown. Suppress call ID? Deactivating Open the idle menu…
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Page 61: Monitoring A Room
Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.
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Page 62: Locking The Telephone To Prevent Unauthorized Use
Privacy/security Locking the telephone to prevent unauthorized use You can prevent certain unauthorized functions being enabled on your phone during your absence. For example dialing external numbers and access to your mailbox can be prohibited. Ask your service personnel which functions are locked.
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Page 63: Locking Another Telephone To Prevent Unauthorized Use
Privacy/security Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
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Page 64: More Functions/Services
More functions/services More functions/services Appointments function You can configure your phone to call you to remind you about appointments Page 64. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.
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Page 65: Sending A Message
More functions/services Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Creating and sending a message Open the idle menu Page 15. Select and confirm the option shown. Send message? Enter the internal station number of the recipient or group.
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Page 66: Leaving An Advisory Message
More functions/services Viewing the transmission time Confirm. Time/date sent? Calling the sender Select and confirm the option shown. Call sender? Deleting messages Select and confirm the option shown. Delete? Leaving an advisory message You can leave messages/advisory messages on your phone’s display for inter- nal callers that wish to contact you in your absence.…
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Page 67: Displaying The Number Of Waiting Calls/Overload Display
More functions/services Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you pro- grammed the «View number of calls» key Page 52. Press the » Calls in Q» key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.
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Page 68: Changing A Number (After Exchanging/Moving/Relocating A Phone)
More functions/services Changing a number (after exchanging/ moving/relocating a phone) When configured (consult your service personnel), you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the num- ber including phone settings (e.
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Page 69: Activating Functions For Another Telephone
More functions/services Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 Page 59 • Call forwarding, code 13/#1 Page 26 …
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Page 70: Using System Functions From Outside Disa (Direct Inward System Access)
More functions/services Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •…
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Page 71: Using Functions In Isdn Via Code Dialing (Keypad Dialing)
Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs which may be incurred by fraudulent activities or remote operation (such as toll fraud).
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Page 72: Communicating With Pc Applications Over A Csta Interface
More functions/services Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to com- municate with PC applications (CSTA = Computer Supported Telecommunica- tions Applications). You send information to the application and receive informa- tion from the application, for example, via your phone display.
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Page 73: Controlling Relays (Only For Hipath 3000)
More functions/services Controlling relays (only for HiPath 3000) If this function has been configured (contact your service personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout).
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Page 74: Making Calls In The Team/Executive/Secretary Configuration
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your service personnel), you belong to a team of subscrib- ers with multiple lines (multi-line Page 10). Your phone features trunk keys (MULAP keys) Page 75.
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Page 75: Trunk Keys
«Trunk key» (key label: Transfer Trk) corresponds to a trunk with the result that you can configure up to 8 trunks in OpenStage 30 T . As a team member, you can independently program the following functions on…
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Page 76: Placing A Call On Hold On A Trunk Key And Retrieving The Held Call
Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group’s trunks. The «Hold» key has been programmed on your telephone Page 52.
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Page 77: Direct Station Selection Key
Making calls in the team/executive/secretary configuration Direct station selection key Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off — the team member is not engaged in a phone call.
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Page 78: Transferring A Call In Progress
Making calls in the team/executive/secretary configuration Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset.
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Page 79
Making calls in the team/executive/secretary configuration Deactivating call forwarding Open the Program/Service menu Page 17. Forward Line: Off Select and confirm the option shown. Press the required line key. Enter the required trunk number. If available, press the «CFW MULAP» key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized. -
Page 80: Transferring Calls Directly To The Executive Phone
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it.
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Page 81: Using Team Functions
Using team functions Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call If configured (consult your service personnel), you belong to one or more groups of stations, which can be reached via hunt group or group call station numbers.…
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Page 82: Accepting A Call For Another Member Of Your Team
Using team functions Select and confirm the option shown. #=Leave all groups The audible tone for all groups and trunks is deactivated. Select and confirm the option shown. *=Rejoin all groups The audible tone for all groups and trunks is activated. If you have activated the audible tone for another group/trunk or deactivat- ed the audible tone for all groups/trunks you belong to, you will hear a spe- cial dial tone when you lift the handset.
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Page 83: Uniform Call Distribution (Ucd)
Using team functions Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of sta- tions (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Press the key shown.
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Page 84
Using team functions Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Press the key shown. -
Page 85: Individual Phone Configuration
Individual phone configuration Individual phone configuration Setting contrast Press one of the keys shown in idle mode Page 15. Select and confirm the option shown. Display contrast? Modify the setting. Keep pressing the key until the desired contrast is set. Save.
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Page 86: Adjusting The Attention Ring Volume
Individual phone configuration Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. Press one of the keys shown in idle mode Page 15.
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Page 87: Testing The Phone
Testing the phone Testing the phone Testing functionality You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown. *940=Phone test? If everything is functioning correctly: •…
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Page 88: Differing Display View In A Hipath 4000 Environment
Differing display view in a HiPath 4000 environment Differing display view in a HiPath 4000 environment Depending on the system configuration, some functions may not always be of- fered in the display as described in this document. In addition, display texts may differ from those described in this document ac- cording to the system configuration.
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Page 89: Fixing Problems
Fixing problems Fixing problems Responding to error messages Possible causes: Invalid entry Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorized Locked function selected. Possible reactions: Apply to service personnel for authorization for relevant function. Possible causes: Currently not possible Dialed a non-existent station number.
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Page 90: Troubleshooting
Fixing problems Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the «Do not disturb» function is activated on your telephone Page 59). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.…
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Page 91: Labeling Keys
• With a computer via the Internet: You can find the «online labeling tool» together with the user interface at http://wiki.unify.com/wiki/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
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Page 92: Index
Index Index Call log …………..17 Call request ………….. 17 Call signal …………..18 Call volume ………….. 85 Call waiting …………… 50 accepting …………… 43 Activating door opener ……….32 Call waiting (camp-on) Advisory message ………… 66 tone off …………..44 deleting …………..
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Page 93
Index Distributing calls …………83 Do not disturb …………59 key module …………… 12 Door release …………. 33 Keypad …………..15 Keypad dialing …………71 Keys programming …………52 Editing a dial number ……….34 saving incomplete ……….52 Editing dial inputs …………. 34 Editing the station number …….. -
Page 94
Index Resetting services ………… 68 Ring transfer Open listening …………21 in an executive/secretary team ……80 Opening a door …………32 Ringer cutoff …………. 59 with a code …………32 Ringing group, …………82 OpenStage 30T Room monitor …………61 speakerphone mode function notes ………….. -
Page 95
Index Telephone locking …………..62 locking/unlocking ……….. 62 Telephone database LDAP ……..37 Telephone maintenance ……….. 90 Temporary phone …………. 67 Text answering ………….. 65 receiving …………..65 Text message deleting/displaying ……….65 sending …………..65 Three-party conference ……….25 Timed reminder …………
Описание
Сотрудники по достоинству оценят легкость использования Unify OpenStage 30 T и высочайшее качество голосовой связи данного телефона. Простая интеграция с текущими приложениями и коммуникационной средой обеспечит множество преимуществ администраторам ИТ и телекоммуникаций.
Продукты семейства OpenStage подходят как для подключения к обычной к станциям HiPath в качестве цифровых терминалов (TDM-устройства) по интерфейсу Upo/e, используя обычную двухпроводную телефонную линию, так и для работы в локальных (LAN) и глобальных (WAN) сетях интернета, используя интерфейс Ethernet. Они могут взаимодействовать со станциями HiPath как по корпоративному защищенному протоколу CorNet (HFA- устройства), так и внешними операторами по протоколу SIP (SIP-устройства), что позволяет централизованно управлять ими как частью общей ИТ-инфраструктуры офиса или предприятия.
Unify OpenStage 30 T обладает множеством программируемых функциональных клавиш и модулей расширения
Характеристики Телефон проводной Unify OpenStage 30 T
Общие характеристики
Подключение гарнитуры
есть
Все характеристики
Не является публичной офертой
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Номер по каталогу: L30250-F600-C187
Заводской номер: S30817-S7307-A103
Цвет: lava (черный)
Инструкция UNIFY (Siemens) Openstage 30 T lava
UNIFY (Siemens) Openstage 30 T lava — одна из самых популярных моделей цифрового системного телефона для телефонных станций HiPath/Openscape в среднем ценовом сегменте. Легко адаптируется к различным рабочим средам, является практически идеальным офисным решением или решением для центров обработки вызовов.
Возможно также использование в сетях построенных на базе УПАТС Миником DX-500 как цифровой пульт прямых связей PS-OS30T.
Технические характеристики UNIFY (Siemens) Openstage 30T lava:
— Монохромный двухстрочный дисплей без возможности наклона;
— Восемь свободно программируемых клавиш с индикацией и бумажными метками;
— Cемь фиксированных функциональных клавиш (частично оборудованных красными светодиодами);
— Двенадцатиклавишный номеронабиратель (*, #, 0-9);
— Трехклавишный навигатор управления меню;
— Полнодуплексная громкоговорящая связь качества AudioPresence™ HD с подавлением эха;
— Кнопки управления уровнями громкости динамика и звонка;
— Порт для подключения приставок (консолей) расширения OpenStage Key Module 15 и OpenStage Busy Lamp Field 40;
— Разъем USB-slave для интеграции компьютерной телефонии CTI;
— Разъем для подключения головной гарнитуры TRj-9
Скачать
Typical OpenStage 30T phone
Hands-free
key/LED
Programmable keys/LEDs
Enquiry (R)
key/LED
Shift
key/LED
Redial
key
Divert
key/LED
Hookswitch
key
Headset
key/LED
Volume keys
Navigation keys
Message Waiting
key/LED
Menu
key/LED
Mute
key/LED
2
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Page 1
OpenStage 30 T HiPath 3000, OpenScape Business User Guide A31003-S2000-U143-8-7619… -
Page 2
Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. -
Page 3: Important Information
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator.
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Page 4: Location Of The Telephone
Product support on the internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:…
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Page 5: Table Of Contents
The user interface of your OpenStage 30 T ……. . .
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Page 6
Contents Reject calls …………..24 Turning the microphone on and off . -
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Contents Configuring repdial keys …………56 Deleting function key programming. -
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Contents Direct station selection key ……….. . . 77 Using DSS keys to answer calls . -
Page 9: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: •…
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Page 10: Intended Use
Single-line telephone/multi-line telephone Your OpenStage 30 T is a «multi-line telephone». This means that your service personnel can con- figure multiple lines on your phone, which is not the case with single-line phones. Each line is as- signed an individual phone number which you can use to make and receive calls.
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Page 11: Getting To Know Your Openstage Phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 30 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Page 15.
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Page 12: Openstage Key Module 15
18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs Page 14. You can only attach one OpenStage Key Module 15 to your OpenStage 30 T.
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Page 13: Keys
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End call (disconnect) Page 21. Redial Page 23 Button for fixed call forwarding (with red LED key) Page 26. Open mailbox (with red LED key) Page 16.
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Page 14: Programmable Function Keys
Getting to know your OpenStage phone Programmable function keys Your OpenStage 30 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module Page 12. …
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Page 15: Keypad
0700 — PATTERN = 0700 — 7288376). Display Your OpenStage 30 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs Page 85.
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Page 16: Mailbox
Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this ap- plication in addition to messages received. Messages You can send short text messages to individual internal stations or groups.
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Page 17: Call Log
Getting to know your OpenStage phone Call log If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (contact your service personnel). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first.
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Page 18: Basic Functions
Basic functions Basic functions Please read the introductory chapter «Getting to know your OpenStage phone» Page 11 carefully before performing any of the steps described here on your phone. Answering a call Special default ring signaling is set for your telephone: •…
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Page 19: Answering A Call Via The Loudspeaker (Speakerphone Mode)
Basic functions Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx.
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Page 20: Switching To Speakerphone Mode
Basic functions Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call. if nec.
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Page 21: Open Listening In A Room During A Call
Basic functions Open listening in a room during a call People present in the room can silently monitor your call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
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Page 22: Making Calls
Basic functions Making calls Off-hook dialing Lift the handset. internal: Enter the station number. External calls: Enter the external code and the station number. The connection is established as soon as your input is complete. On-hook dialing internal: Enter the station number. External calls: Enter the external code and the station number.
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Page 23: Dialing With The Headset Connected
Basic functions Dialing with the headset connected Prerequisite: The headset is connected. internal: Enter the station number. External calls: Enter the external code and the station number. The headset key lights up. The connection is established as soon as your input is complete. Dialing with DDS keys Prerequisite: You have saved a number on a DDS key Page 56.
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Page 24: Reject Calls
Basic functions Reject calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). Press the «Disconnect» key. If a call cannot be rejected, your telephone will continue to ring. The message «Currently not possible»…
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Page 25: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm. Consultation? Call the second party. Return to the first party: Confirm Return to held call? select and confirm the option shown.
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Page 26: Call Forwarding
Basic functions Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). (External destinations require special configu- ration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
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Page 27: Using Call Forwarding No Reply (Cfnr)
Basic functions Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by ser- vice personnel) or that are received while another call is ongoing can be auto- matically forwarded to a specified telephone. Press the key shown.
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Page 28: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.…
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Page 29: Using Callback
Basic functions Using callback You can request a callback if the internal station called is busy or if nobody an- swers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •…
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Page 30: Viewing And Deleting A Stored Callback
Basic functions Viewing and deleting a stored callback Open the idle menu Page 15. Select and confirm the option shown . View callbacks? Select and confirm to display additional entries. Next callback? Deleting a displayed entry Confirm. Delete? Ending retrieval Select and confirm the option shown.
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Page 31: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown *59=Pickup — directed? if nec.
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Page 32: Answering Calls From The Entrance Telephone
Enhanced phone functions Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by en- tering a 5-digit code (using a DTMF transmitter or the keypad installed).
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Page 33
Enhanced phone functions Activating the door opener Press the key shown. Select and confirm the option shown. *89=Door opener on? Dial the entrance telephone number. Enter the five-digit code. Default code = «00000». Select the displayed function and press the «OK» dialog key to change the code. 3=change password? Select and confirm the option shown. -
Page 34: Making Calls
Enhanced phone functions Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. internal: Enter the station number.…
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Page 35: Using The Caller List
Enhanced phone functions Using the caller list Detailed information, as well as a sample display entry are provided on Page 17. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu Page 15.
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Page 36: Dialing A Number From The Internal Directory
Enhanced phone functions Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial num- bers assigned to a name. Contact your service personnel to find out if one was configured for your system. Prerequisite: Names have been assigned to the station numbers stored in the system.
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Page 37: Using The Ldap Directory
Enhanced phone functions Using the LDAP directory If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset.
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Page 38
Enhanced phone functions If too many names are found If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed. You can view these results, select any of the names, or change the search string (e.g. -
Page 39: Making Calls Using System Speed-Dial Numbers
Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Press the key shown. Select and confirm the option shown *7=Use speed dialing? Enter a three-digit speed-dial number. Suffix-dialing if nec. If necessary, you can suffix-dial additional digits (for example, the user’s exten- sion) at the end of the saved station number.…
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Page 40: Talking To Your Colleague With A Speaker Call
Enhanced phone functions If you make a mistake: Select and confirm the option shown. This deletes all entered digits. Previous? Confirm. Next? Select and confirm the option shown. Change? select and confirm the option shown Delete? select and confirm the option shown. Exit? Talking to your colleague with a speaker call You can make a loudspeaker announcement through a loudspeaker if connect-…
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Page 41: Automatic Connection Setup (Hotline)
Enhanced phone functions Automatic connection setup (hotline) If this function is configured (contact your service personnel), the system auto- matically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
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Page 42: Associated Dialing/Dialing Aid
Enhanced phone functions Associated dialing/dialing aid If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the bus or the a/b (T/R) port.
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Page 43: During A Call
Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.…
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Page 44: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can pre- vent or allow a second call Page 43 from being signaled by automatic camp- on during an ongoing call. Press the key shown.
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Page 45: Parking A Call
Enhanced phone functions Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call.
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Page 46: Holding External Calls
Enhanced phone functions Holding external calls If you have programmed a hold key on your phone Page 52, you can put ex- ternal calls on hold. Then all other stations can accept the call on the assigned trunk. Press the «Hold»…
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Page 47: Conducting A Conference
Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initi- ated the conference.
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Page 48: Activating Tone Dialing/Dtmf Suffix-Dialing
Enhanced phone functions Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Press the key shown. Select and confirm the option shown. *53=DTMF dialing? You can use the keys through to transmit DTMF sig- nals.
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Page 49: Transferring A Call After A Speaker Call Announcement In A Group
Enhanced phone functions Transferring a call after a speaker call announcement in a group If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Page 81) to announce a call in progress to a group of users Page 40.…
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Page 50: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until «Camp-on» appears on the display and the busy Camp-on tone is followed by the ring tone.
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Page 51: Using Night Answer
Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after of- fice hours, all external calls are immediately forwarded to a specific internal tele- phone (night station). The night station can be defined by service personnel ( standard night answer service) or by you ( temporary night answer service).
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Page 52: Programming The Function Keys
Programming the function keys Programming the function keys You can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 30 T or key module. Configuring function keys See also Page 14. A list of all available functions is displayed, see the overview Page 53.
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Page 53: Overview Of Functions
Programming the function keys Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls • More features The available functions depend on your configuration. If a function is miss- ing, contact your service personnel.
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Page 54
Programming the function keys Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward Line: Flashing slowly — your line is a call forwarding destination. -
Page 55: Programming A Procedure Key
Programming the function keys Programming a procedure key Numbers and functions which require further input, i.e. which contain several op- erating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization. For example the function «Associated dialing»…
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Page 56: Configuring Repdial Keys
Programming the function keys Configuring repdial keys You can also program internal and external station numbers on the second level. The LED function is not available for internal station numbers on the second lev- el. To program the second level, you must program a «Shift» key Page 52.
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Page 57: Displaying And Assigning Call Charges
Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.…
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Page 58: Displaying Call Charges For Another Telephone (Not For U.s.)
Displaying and assigning call charges Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print out information on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function «Show call charges» on a key Page 52.
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Page 59: Privacy/Security
Privacy/security Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, and they are shown on the display. Activating Open the idle menu Page 15.
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Page 60: Caller Id Suppression
Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu Page 15. Select and confirm the option shown. Suppress call ID? Deactivating Open the idle menu…
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Page 61: Monitoring A Room
Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.
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Page 62: Locking The Telephone To Prevent Unauthorized Use
Privacy/security Locking the telephone to prevent unauthorized use You can prevent certain unauthorized functions being enabled on your phone during your absence. For example dialing external numbers and access to your mailbox can be prohibited. Ask your service personnel which functions are locked.
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Page 63: Locking Another Telephone To Prevent Unauthorized Use
Privacy/security Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
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Page 64: More Functions/Services
More functions/services More functions/services Appointments function You can configure your phone to call you to remind you about appointments Page 64. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.
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Page 65: Sending A Message
More functions/services Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Creating and sending a message Open the idle menu Page 15. Select and confirm the option shown. Send message? Enter the internal station number of the recipient or group.
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Page 66: Leaving An Advisory Message
More functions/services Viewing the transmission time Confirm. Time/date sent? Calling the sender Select and confirm the option shown. Call sender? Deleting messages Select and confirm the option shown. Delete? Leaving an advisory message You can leave messages/advisory messages on your phone’s display for inter- nal callers that wish to contact you in your absence.…
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Page 67: Displaying The Number Of Waiting Calls/Overload Display
More functions/services Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you pro- grammed the «View number of calls» key Page 52. Press the » Calls in Q» key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.
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Page 68: Changing A Number (After Exchanging/Moving/Relocating A Phone)
More functions/services Changing a number (after exchanging/ moving/relocating a phone) When configured (consult your service personnel), you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the num- ber including phone settings (e.
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Page 69: Activating Functions For Another Telephone
More functions/services Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 Page 59 • Call forwarding, code 13/#1 Page 26 …
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Page 70: Using System Functions From Outside Disa (Direct Inward System Access)
More functions/services Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •…
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Page 71: Using Functions In Isdn Via Code Dialing (Keypad Dialing)
Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs which may be incurred by fraudulent activities or remote operation (such as toll fraud).
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Page 72: Communicating With Pc Applications Over A Csta Interface
More functions/services Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to com- municate with PC applications (CSTA = Computer Supported Telecommunica- tions Applications). You send information to the application and receive informa- tion from the application, for example, via your phone display.
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Page 73: Controlling Relays (Only For Hipath 3000)
More functions/services Controlling relays (only for HiPath 3000) If this function has been configured (contact your service personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout).
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Page 74: Making Calls In The Team/Executive/Secretary Configuration
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your service personnel), you belong to a team of subscrib- ers with multiple lines (multi-line Page 10). Your phone features trunk keys (MULAP keys) Page 75.
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Page 75: Trunk Keys
«Trunk key» (key label: Transfer Trk) corresponds to a trunk with the result that you can configure up to 8 trunks in OpenStage 30 T . As a team member, you can independently program the following functions on…
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Page 76: Placing A Call On Hold On A Trunk Key And Retrieving The Held Call
Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group’s trunks. The «Hold» key has been programmed on your telephone Page 52.
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Page 77: Direct Station Selection Key
Making calls in the team/executive/secretary configuration Direct station selection key Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off — the team member is not engaged in a phone call.
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Page 78: Transferring A Call In Progress
Making calls in the team/executive/secretary configuration Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset.
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Page 79
Making calls in the team/executive/secretary configuration Deactivating call forwarding Open the Program/Service menu Page 17. Forward Line: Off Select and confirm the option shown. Press the required line key. Enter the required trunk number. If available, press the «CFW MULAP» key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized. -
Page 80: Transferring Calls Directly To The Executive Phone
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it.
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Page 81: Using Team Functions
Using team functions Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call If configured (consult your service personnel), you belong to one or more groups of stations, which can be reached via hunt group or group call station numbers.…
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Page 82: Accepting A Call For Another Member Of Your Team
Using team functions Select and confirm the option shown. #=Leave all groups The audible tone for all groups and trunks is deactivated. Select and confirm the option shown. *=Rejoin all groups The audible tone for all groups and trunks is activated. If you have activated the audible tone for another group/trunk or deactivat- ed the audible tone for all groups/trunks you belong to, you will hear a spe- cial dial tone when you lift the handset.
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Page 83: Uniform Call Distribution (Ucd)
Using team functions Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of sta- tions (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Press the key shown.
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Page 84
Using team functions Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Press the key shown. -
Page 85: Individual Phone Configuration
Individual phone configuration Individual phone configuration Setting contrast Press one of the keys shown in idle mode Page 15. Select and confirm the option shown. Display contrast? Modify the setting. Keep pressing the key until the desired contrast is set. Save.
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Page 86: Adjusting The Attention Ring Volume
Individual phone configuration Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. Press one of the keys shown in idle mode Page 15.
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Page 87: Testing The Phone
Testing the phone Testing the phone Testing functionality You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown. *940=Phone test? If everything is functioning correctly: •…
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Page 88: Differing Display View In A Hipath 4000 Environment
Differing display view in a HiPath 4000 environment Differing display view in a HiPath 4000 environment Depending on the system configuration, some functions may not always be of- fered in the display as described in this document. In addition, display texts may differ from those described in this document ac- cording to the system configuration.
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Page 89: Fixing Problems
Fixing problems Fixing problems Responding to error messages Possible causes: Invalid entry Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorized Locked function selected. Possible reactions: Apply to service personnel for authorization for relevant function. Possible causes: Currently not possible Dialed a non-existent station number.
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Page 90: Troubleshooting
Fixing problems Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the «Do not disturb» function is activated on your telephone Page 59). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.…
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Page 91: Labeling Keys
• With a computer via the Internet: You can find the «online labeling tool» together with the user interface at http://wiki.unify.com/wiki/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
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Page 92: Index
Index Index Call log …………..17 Call request ………….. 17 Call signal …………..18 Call volume ………….. 85 Call waiting …………… 50 accepting …………… 43 Activating door opener ……….32 Call waiting (camp-on) Advisory message ………… 66 tone off …………..44 deleting …………..
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Page 93
Index Distributing calls …………83 Do not disturb …………59 key module …………… 12 Door release …………. 33 Keypad …………..15 Keypad dialing …………71 Keys programming …………52 Editing a dial number ……….34 saving incomplete ……….52 Editing dial inputs …………. 34 Editing the station number …….. -
Page 94
Index Resetting services ………… 68 Ring transfer Open listening …………21 in an executive/secretary team ……80 Opening a door …………32 Ringer cutoff …………. 59 with a code …………32 Ringing group, …………82 OpenStage 30T Room monitor …………61 speakerphone mode function notes ………….. -
Page 95
Index Telephone locking …………..62 locking/unlocking ……….. 62 Telephone database LDAP ……..37 Telephone maintenance ……….. 90 Temporary phone …………. 67 Text answering ………….. 65 receiving …………..65 Text message deleting/displaying ……….65 sending …………..65 Three-party conference ……….25 Timed reminder …………